Remedy Reporting Specialist

1 week ago


Portland, Oregon, United States Diverse Lynx Full time
Company Overview:
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.

Salary:$120,000 - $180,000 per annum, based on experience and qualifications.

Job Description:
We are seeking an experienced Remedy Reporting specialist to join our team. The ideal candidate will have a strong background in BMC Helix Remedy-Smart Reporting, Dashboards, BMC Helix Remedy-DWP & SmartIT, and BMC Helix Remedy. The successful candidate will be responsible for developing and maintaining infrastructure solutions using BMC Helix Remedy-Smart Reporting, BMC Helix Remedy-DWP & SmartIT, BMC Helix Dashboards, and BMC Helix Remedy. Additionally, they will administer related to BMC Remedy ITSM system, understand client functional requirements, and provide tailored infrastructure solutions. This role involves working closely with stakeholders to ensure that infrastructure solutions support business goals and societal impact.

Required Skills and Qualifications:
- 5 to 8 years of experience in administration and development of the BMC ITSM Suites, Workflows, MyIT , DWP, Smart IT.
- Good knowledge of Remedy Reporting capabilities and use of third-party tools for remedy reporting.
- Oracle Analytics Server.
- Strong ITIL Framework concepts.
- Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner.

Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

Responsibilities:
- Develop and maintain documentation.
- Train and mentor junior team members on best practices and technical skills.
- Participate in the planning and execution of disaster recovery and business continuity plans.
- Evaluate new technologies and tools to recommend improvements to existing infrastructure.
- Manage communication with client, different stake holders, requesters for resolution of the tickets.

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