IT Service Management Solutions Expert

3 days ago


Portland, Oregon, United States Diverse Lynx Full time
We are seeking an experienced Remedy Reporting specialist with 5 to 8 years of experience to join our team as part of Diverse Lynx's efforts to enhance its service management solutions. The ideal candidate will have a strong background in BMC Helix Remedy-Smart Reporting, Dashboards, BMC Helix Remedy-DWP & SmartIT, and BMC Helix Remedy. As a member of our team, you will develop and maintain infrastructure solutions using BMC Helix Remedy-Smart Reporting, BMC Helix Remedy-DWP & SmartIT, BMC Helix Dashboards, and BMC Helix Remedy. You will also administer related to BMC Remedy ITSM system and understand client functional requirements. Your primary goal will be to provide tailored infrastructure solutions to clients by coordinating with them and the technical team. You will be required to manage communication with clients, different stakeholders, and requesters for the resolution of tickets while ensuring the highest levels of data delivery, customer satisfaction, and meeting SLA Ability. Our company values diversity and promotes equal opportunities for employment. We encourage qualified applicants from various backgrounds to apply for this position.

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