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Claims Support Specialist

2 months ago

Harrisburg, Pennsylvania, United States Sedgwick Full time


At Sedgwick, we prioritize the well-being of our colleagues, ensuring that you are supported in every aspect of your career.

A position with us means embracing a culture that values care and flexibility, allowing you to focus on what truly matters in your life. It’s an opportunity to engage in meaningful work daily, with comprehensive support for your mental, physical, financial, and professional growth. We are committed to fostering an environment that celebrates diversity and inclusivity.


Joining Sedgwick means aligning your passion with purpose, making a positive impact on the lives of individuals and organizations we serve.

If you are motivated to make a difference, enjoy challenges, and genuinely care about others, we welcome you to be part of our team.

We take pride in being recognized as a great workplace, including accolades such as:

  • Great Place to Work
  • Most Loved Workplace
  • Forbes Best-in-State Employer

REMOTE POSITION

PRIMARY PURPOSE:
To assist the claims team and perform various administrative tasks based on client requirements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Establishes and inputs new claims into the claims management system.
  • Reviews and documents notes/diaries in the claims management system as directed.
  • Processes financial transactions.
  • Manages incoming mail; performs filing, faxing, and photocopying tasks.
  • Drafts, prepares, and sends letters, reports, and forms.
  • Handles phone communications, schedules medical appointments, and provides customer service as needed.
  • Engages in additional projects as assigned, including generating and distributing reports.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Undertakes other duties as assigned.
  • Contributes to the organization’s quality initiatives.

QUALIFICATIONS
Education & Licensing
  • High school diploma or GED is required.
Experience
  • Minimum of six (6) months of clerical or customer service experience, or an equivalent combination of education and experience is required.
Skills & Knowledge
  • Exceptional oral and written communication skills.
  • Proficient in PC applications, including Microsoft Office.
  • Strong organizational abilities.
  • Capacity to collaborate effectively within a team.
  • Able to meet or exceed performance standards.

WORK ENVIRONMENT
Consideration will be given to reasonable accommodations when applicable.
Mental:
Requires clear and conceptual thinking, excellent judgment, and the ability to manage work-related stress while handling multiple priorities and meeting deadlines.
Physical:
Involves computer keyboarding and travel as necessary.
Auditory/Visual:
Requires hearing, vision, and verbal communication skills.

NOTE:
A credit security clearance, confirmed through a background credit check, is necessary for this role.


The information provided in this document is intended to outline the general nature and level of work performed by a colleague in this position. It is not a comprehensive list of all functions, duties, or local variations. Management retains the right to modify the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace.


If you are enthusiastic about this opportunity but your experience does not align perfectly with every qualification, we encourage you to apply anyway. Sedgwick is committed to building a diverse, equitable, and inclusive workplace, recognizing that each individual brings a unique set of skills, knowledge, and experience.

At Sedgwick, caring for people is at the core of our mission. Caring counts.

As a leading global provider of technology-enabled risk, benefits, and integrated business solutions, we are trusted by renowned organizations worldwide to support their employees in regaining health and productivity, navigate the claims process, protect their brand, and minimize business disruptions.

With over 30,000 colleagues across 80 countries, we share a common purpose and values, exemplifying what it means to work for an organization dedicated to doing the right thing – where caring truly counts.

Learn more about us through our introductory video.