Customer Service Representative

1 week ago


Lewisville, Texas, United States Destination Pet, LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Destination Pet, LLC. As a key member of our staff, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for our clients and their pets.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to clients, responding to their inquiries, and resolving any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, including answering phone calls, responding to emails, and handling cash transactions.
  • Pet Care: Assist with the care and handling of pets, including providing water and escorting them to and from their enclosures.
  • Point-of-Sale Operations: Operate the Point-of-Sale system, processing transactions and maintaining accurate records.
  • Appearance and Cleanliness: Maintain the appearance and cleanliness of the lobby and other public areas.
  • Training and Development: Complete all required training and attend training sessions as needed or assigned.
Requirements
  • Expertise and Experience: Minimum of 1-year experience in a customer service role or retail sales experience.
  • Problem-Solving: Ability to resolve problems quickly and professionally.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with clients, staff, and management.
  • Physical Demands: Ability to work evenings, weekends, and holidays, and to frequently lift 40 pounds.


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