Service Operations Manager
1 week ago
We are seeking a highly motivated Service Manager to join our team at Parallel Ag. As a Service Manager, you will be responsible for scheduling service and equipment repair, providing total field support for commercial farming equipment, and maintaining customer relations.
Key Responsibilities- Oversee daily activities of the service department to maximize scheduling and real-time utilization of resources.
- Work with other store management to ensure smooth coordination of workflow processes for service professionals and staff.
- Identify needs and receive direction regarding challenges and/or obstacles.
- Enact contingency plans as needed to achieve customer service excellence.
- Respond to escalated issues/activities as necessary.
- Monitor service performance indicators to identify opportunities for improvement.
- Participate with senior management to post-analyze issues and offer input for future process improvements.
- Review ongoing performance of employees and take appropriate action as authorized by senior management.
- Participate in daily, weekly, monthly, and annual planning processes as needed.
- High school diploma or equivalent required.
- Advanced education or 3+ years of service department experience preferred.
- Customer service experience in a mechanically oriented work environment, preferably with farming or small construction equipment.
- Strong ability to communicate well both orally and in writing.
- Valid driver's license with a good record required.
- Ability to use and operate desktop applications and internet functions.
- Understanding of financial principles relative to a service department preferred.
- Ability to establish and maintain positive working relationships with coworkers, vendors, and customers.
- Ability to professionally manage difficult customer situations.
- Service Oriented: We value service always as a priority.
- Honesty & Integrity: We value honesty and integrity in every interaction.
- Committed & Passionate: We are committed to our customers and the job they have to do.
- Communication: We strive to communicate to the best of our ability with customers, coworkers, manufacturers, and other stakeholders.
- Family: We believe in family values including hard work, family time, and education.
- Pride and Confidence: We are proud and confident in what we do and who we do it for.
- Parallel Ag offers a generous compensation package.
- 401k retirement plan with company match.
- Health, dental, vision, and life insurance.
- Vacation and sick time off.
- Advanced training programs.
- Day shift, with a safe work environment.
- Parallel Ag is an Equal Opportunity Employer.
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