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Client Success Specialist

2 months ago

Mission Viejo, California, United States Visit Inc Full time

Overview:
Visit Inc is seeking a dedicated and driven Customer Success Manager (CSM) to become a vital part of our remote workforce.

Role Responsibilities:
The Customer Success Manager will be responsible for managing a portfolio of clients, serving as their primary contact and advocate.

  • Oversee the onboarding process, relationship management, and renewal of partnerships within your assigned accounts.
  • Monitor and track key performance indicators (KPIs) for the Customer Success team.
  • Foster strong, trusting relationships with clients at all levels, from end users to executive sponsors.
  • Understand client requirements and how Visit Inc can fulfill them effectively.
  • Deliver exceptional customer service, ensuring client satisfaction while efficiently addressing any challenges that arise.
  • Collaborate with internal teams to meet service expectations.
  • Support the sales team by providing positive references, referrals, and potential cross-sell opportunities.
  • Maintain a comprehensive understanding of Visit Inc’s service offerings, market strategies, and competitive landscape.

Qualifications:
To be successful in this role, candidates should possess:

  • A minimum of 2 years of experience in Customer Success, Account Management, Sales, or a similar client-facing role.
  • Experience in a fast-paced startup environment, particularly within the enterprise SaaS sector.
  • Proficiency in showcasing value through customer narratives, data, and unique insights.
  • Strong organizational skills with the ability to create order in ambiguous situations.
  • A detail-oriented mindset while maintaining focus on overarching objectives.
  • Quick learning ability to adapt to various processes and systems.
  • Excellent communication skills, both written and verbal, along with strong interpersonal abilities.
  • A collaborative spirit, capable of building relationships across departments.
  • Familiarity with sales management and communication tools, including Salesforce and Slack.
  • A genuine desire to meet client needs and contribute positively to our mission.
  • A passion for making a meaningful impact through technology.

Benefits:
We offer a comprehensive benefits package, including:

  • Health, Dental, and Vision coverage.
  • Unlimited Paid Time Off (PTO) along with holidays and a day off for your birthday.
  • Unlimited Social Impact Time Off (SITO).
  • Competitive salary with opportunities for equity and additional benefits.
  • A vibrant startup culture that promotes inclusivity and personal growth.
  • Engaging company events and volunteer opportunities.

Join us at Visit Inc, where your work will have a meaningful impact on individuals and communities worldwide.