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Patient Services Coordinator West Chester
1 month ago
Penn Medicine is dedicated to delivering exceptional patient care, advancing medical research, and educating future healthcare professionals. As a Patient Services Coordinator in our West Chester office, you will play a vital role in providing customer-centered care to patients and their families.
Key Responsibilities:- Coordinate patient registration and appointment scheduling, ensuring seamless communication with multiple teams.
- Manage day-to-day operations, including staffing, scheduling, and performance metrics, to ensure efficient and effective service delivery.
- Develop and maintain accurate and up-to-date patient records, including demographic and insurance information.
- Communicate effectively with patients, families, and healthcare teams to ensure timely and accurate information exchange.
- Participate in performance improvement initiatives to enhance patient satisfaction and quality of care.
- Collaborate with management and healthcare teams to establish and maintain practice policies, procedures, and efficient systems.
- Provide administrative support to physicians and management as needed.
- High School Diploma or Equivalent required; Advanced degree may be considered in lieu of experience.
- 3+ years of medical office experience required.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of medical terminology and insurance requirements.
Penn Medicine is an Equal Opportunity and Affirmative Action employer. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.
