Frontline Hospitality Professional

2 days ago


Grand Mound, Iowa, United States Great Wolf Lodge Full time
Company Overview
The Great Wolf Lodge is a family-friendly resort that offers an exciting and dynamic work environment. Our mission is to bring joy to families, and we strive to create a culture of teamwork, innovation, and continuous improvement.

Job Summary
We are seeking highly motivated and enthusiastic individuals to join our Summer Hospitality Internship Program as Frontline Hospitality Professionals. This 10-week program provides college students with hands-on experience in the hospitality industry, allowing them to develop valuable skills and gain a deeper understanding of the field.

About the Job
As a Frontline Hospitality Professional, you will be responsible for handling day-to-day responsibilities in key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, and Entertainment Ambassador. You will also participate in a professional development series to develop both soft and technical skills. Your primary goal will be to enhance the guest experience through providing exceptional customer service while maintaining a high level of cleanliness, presentation, and safety standards.

Responsibilities
- Handles the day-to-day responsibilities of key frontline roles
- Completes assigned project and presents to lodge leadership team
- Participates in a professional development series to develop both soft and technical skills
- Maintains a work area that adheres to the highest standards of cleanliness, presentation, and service
- Enhances the guest experience through providing exceptional customer service
- Adheres to daily operating and safety procedures

Requirements
- High School diploma or equivalent
- Current enrollment in an Associate's degree or Bachelor's degree program
- Available to complete at minimum a 10-week program (May to August)
- A cumulative 3.0 GPA minimum
- Experience utilizing basic math skills with ability to add, subtract multiply and divide
- Excellent written and verbal communication skills
- Ability to read, write, and interpret instructional documents such as reports and procedure manuals
- Ability to work a flexible schedule based on department and store/company needs

Preferred Qualifications
- Passion for service
- Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business

Salary and Benefits
This position offers an estimated salary of $18 per hour. Additionally, you will have access to opportunities for growth and development within the company. As a valued member of our pack, you will receive regular feedback and coaching to support your growth and development throughout the program and beyond.

About Great Wolf Lodge
Great Wolf Lodge is a fun, safe, and family-oriented environment where Pack Members have opportunities to improve every day and grow along with us.

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