Customer Service Representative

4 days ago

Dayton, Ohio, United States Girl Scouts of Western Ohio Full time
Job Title: Customer Care Specialist

Girl Scouts of Western Ohio is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist in our Dayton office.

Job Summary:

The Customer Care Specialist will serve as the first point of contact for all customer inquiries, providing quality customer service and managing and responding professionally to all inquiries, including email, in-person, and phone customers.

Responsibilities:
  • Serve as the first point of contact for all customer inquiries
  • Provide quality customer service, managing and responding professionally to all inquiries
  • Provide telephone support on the customer care help desk
  • Answer inquiries by clarifying desired information, researching, locating, and delivering accurate information
  • Document all customer contacts and inquiries into our case management system, Salesforce, accurately and in a timely manner
  • Enhance the organization's reputation and brand identity by providing a positive customer experience for all those contacted by email, phone, or in-person
  • Provide support to business services staff
  • Provide front desk support to the building, assisting with walk-in guests and volunteer resources
Requirements and Experience:
  • High school diploma or GED equivalent with a minimum of one year experience in general office practices
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Excellent technical computer skills in Microsoft Office with intermediate knowledge of Word and Excel and/or introductory knowledge of Publisher desirable
  • Familiarity with Outlook, calendar maintenance, email systems, and social media
  • Ability to assist internal and external customers by researching and providing information and responding to requests promptly
  • Ability to organize materials and documents for ease of reference for team members
  • Ability to analyze information to determine its priority and handle it appropriately
  • Valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region
Supervisory Responsibility:

This position has no supervisory responsibilities.

Position Type/Expected Hours of Work:

This is a full-time position, based out of our beautiful cabin-inspired office in Dayton, and typical hours are Monday-Friday between 8:30am and 6:00pm. This position is eligible for hybrid work up to 2 remote days per week.

Compensation & Benefits:

This is a full-time position with an hourly pay rate of $16.25, plus a generous benefits package.

Perks:
  • Ability to build your skills and grow your career
  • Supportive environment for learning and development
  • Flexibility for work/life balance
  • Opportunity for hybrid teleworking arrangement after training period
  • Medical, dental, vision, accident, life insurance, and more
  • 401K- 100% company match up to 5% salary
  • Annual paid Winter Break from December 25th - January 1st
  • 12 days of Vacation Paid Time Off & 6 days of Sick Paid Time Off
  • A high-achieving and fun team with a casual dress code
Diversity, Equity, Inclusion, and Belonging (DEIB):

We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.

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