Customer Service Specialist

2 weeks ago

Providence, Rhode Island, United States Grid One Solutions Full time
Customer Service Specialist

This position is based in Rhode Island.

Provides exceptional customer support and contributes to the achievement of regional goals. Accurately identifies the nature of customer inquiries, responds appropriately, and documents all interactions using the correct tracking methods and reports.

If you are looking to begin a career in the Electric, Gas, and Water Utility sector, Grid One Solutions is an excellent choice.

Headquartered in Media, Pennsylvania, Grid One operates deployment facilities throughout the United States and parts of Canada. As a subsidiary of Asplundh Infrastructure Group, Grid One is part of a larger organization that has been a key provider of outsourced field services to utilities and municipalities since 1928, employing over 33,000 individuals across the U.S., Canada, Australia, and New Zealand.

Job Type: Full-Time, Non-Exempt

Compensation: $16-$18 per hour based on experience

Benefits:
  • Health Insurance (Medical/Dental/Vision) available from day one
  • Company Sponsored Retirement Plan after one year of service
  • Employee Assistance Program
  • Life, long-term, and short-term disability insurance
  • Vacation Time after one year of service
  • Paid Holidays after 90 days
Key Responsibilities:
  • Effectively manages customer complaints and inquiries with professionalism.
  • Demonstrates a strong commitment to delivering outstanding customer service.
  • Establishes and maintains standard procedures that improve time management efficiency.
  • Adheres to and promotes all company policies and procedures.
  • Prepares and compiles statistical reports as necessary.
  • Participates in cross-training for various responsibilities as required.
Minimum Requirements:
  • Must be at least 18 years old.
  • A minimum of one year of experience in customer service is required.
  • Strong understanding of call center reporting and procedures.
  • Excellent communication and interpersonal skills.
  • Bilingual proficiency in Spanish or Portuguese is preferred.
Education & Experience:
  • High school diploma or equivalent; a higher degree in a relevant field is preferred but not mandatory.
Pre-Screening:
  • Upon offer, candidates may be required to complete and pass a pre-employment drug screen, background check, and/or MVR check.
Licenses & Certifications:
  • A valid driver's license is required, with a driving record free of major violations.
Physical Requirements:
  • Rare: (less than 10%): squatting, depth perception, color vision, crawling, pushing, pulling, seeing distant, climbing ladders, balancing, gripping.
  • Occasional: (up to 33%): stooping, kneeling, squatting, body twisting, sense of touch, manual dexterity, lifting up to 10 lbs., lifting up to 50 lbs., lifting over 10 lbs. to 50 lbs., climbing stairs, carrying, lifting, range of motion, reaching.
  • Frequent: (up to 66%): standing, walking, sitting.
  • Continuous: (up to 100%): seeing, reading, hearing-speech-range, speaking clearly.
Safety:

Due to the nature of the industry and the requirement to work with or around hazardous equipment, employees must possess sufficient eyesight to judge distances and coordinate equipment and tools, maintain focus for extended periods, endure exposure to various weather conditions while completing tasks, wear personal protective equipment as necessary, enter and exit a vehicle multiple times a day, and perform job duties throughout a standard workday.

About Us:

Grid One Solutions specializes in advanced metering infrastructure (AMI) deployments for electric, gas, and water utilities. In addition to smart grid implementation services, we conduct meter readings, customer call center operations, field service work, and utility asset inspections. Our company has grown significantly through mergers and partnerships, enhancing our capabilities across North America.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. An Equal Opportunity Employer.

Accessibility:
Equal Opportunity Employer.

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