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Program Operations Manager
2 months ago
Thompson Child & Family Focus seeks dedicated and compassionate professionals who are committed to excellence in empowering children and families through therapeutic, educational, and preventive services.
Benefits for Full-Time Employees:
- Three weeks of paid time off (PTO) in the first year, plus ten paid holidays.
- Comprehensive health, dental, and vision insurance options, along with short-term and long-term disability coverage.
- Life insurance and a 401K matching program.
- Education reimbursement opportunities.
- Paid time off for community volunteer work.
- Access to free Employee Assistance Program (EAP) services.
- Mileage reimbursement for work-related travel.
- Numerous opportunities for professional growth.
- Provision of an iPhone and laptop for eligible positions.
- Clinical supervision reimbursement for qualifying roles.
Compensation: Annual salary ranging from $60,000 to $68,000.
Key Responsibilities:
The Program Supervisor will oversee daily operations and performance metrics of their designated program(s). Success will be evaluated based on three primary data points: financial performance, staff retention and engagement, and program outcomes and quality metrics. Program Supervisors are expected to exemplify the principles of the Leadership Pipeline as leaders of others.
- Provide proactive coaching and constructive feedback to foster the professional development of team members.
- Establish program objectives, define roles, and prioritize tasks for direct reports.
- Maintain effective communication across all levels to ensure program needs are met.
- Recruit, interview, and select top talent for program staff.
- Conduct thorough assessments of team performance, ensuring documentation is complete.
- Address performance issues proactively and make necessary changes to the team as needed.
- Create a collaborative and trusting environment that values teamwork.
- Ensure compliance with the agency's Continuous Quality Improvement (CQI) process to meet program data and outcome goals.
Qualifications:
- A Master's Degree is required.
- At least two years of verified experience as a high-performing individual contributor in a related field.
- Experience in leadership or management roles through project management, coordination, training, or actual leadership positions.
- Demonstrated potential for growth and development as a leader, with an advanced degree in social work or a comparable human services field, along with two years of post-master's experience working with children and families, preferably in family preservation and stabilization.
- A valid Driver's License is required, along with meeting any credentialing, licensing, and privileging standards relevant to the program(s) led. Supervisory experience is preferred.
If you meet the qualifications outlined above and are interested in contributing to a culture focused on strengthening children, families, and communities, we encourage you to consider this opportunity.
Thompson is an Equal Opportunity Employer.
Thompson participates in E-Verify.
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