Agricultural Service Coordinator
4 weeks ago
Job Summary: We are seeking a highly skilled and experienced Ag Service Department Specialist to join our team at McFarlane's. The successful candidate will be responsible for planning and coordinating tasks for the Ag Service Department, maintaining systems and procedures for operating efficiency, and ensuring that activities are carried out in accordance with established specifications, schedules, and budgets.
Duties & Responsibilities:
- Facilitate service activities, programs, and projects to ensure that activities are carried out in accordance with established specifications, schedules, and budgets.
- Coordinate interdepartmental functions to minimize delays and meet with departmental members on a regular basis to review project status and plan future actions.
- Ensure technicians verify customer information as current in the system and on all work orders.
- Provide excellent customer service at all times and ensure customer needs are met and completed in a timely fashion, keeping communication lines with customers open and clear.
- Accurately provide ag service estimates and detail work orders utilizing mechanic information.
- Maintain overall cleanliness of the service desk area and support functions for time/job recording.
- Collect payment for work performed and perform additional duties as requested.
- Regularly scheduled attendance is required.
Education & Experience, Skills & Qualifications:
- Prefer a two-year technical degree in an agricultural equipment or diesel service-related field.
- Four years' prior experience working as a technician is preferred.
- Previous Service Writing experience is required.
- Strong customer service skills and familiarity with a variety of engine service-related processes and materials are essential.
- Excellent written and verbal communication skills, as well as strong problem-solving and analysis skills, are required.
- Bilingual in English and Spanish is preferred.
Safety / Physical Requirements:
- This position can be active.
- The employee is occasionally required to sit for extended periods of time, walk through the service shop, talk, and hear.
- This job operates in a service setting and uses office equipment such as computers and phones, photocopiers.
- Ability to lift up to 50 lbs is required.
- Specific vision abilities required for this job include close vision and distance vision.
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