Site Operations Manager

2 weeks ago


Dallas, Texas, United States Epiq Full time

Job Summary: We are seeking a highly skilled Site Supervisor to oversee the daily operations of our on-site support services centers or client sites. The successful candidate will be responsible for supervising a team of employees, ensuring exceptional client service, and driving productivity goals.

Key Responsibilities:

  • Serve as the primary liaison between employees and clients, ensuring seamless communication and collaboration.
  • Supervise and delegate tasks to the team to ensure productivity goals are met and client service is exceptional.
  • Continuously identify opportunities to increase operational efficiency and implement process improvements.
  • Develop and implement strategies to increase services and enhance client satisfaction.
  • Provide training and development opportunities to employees to enhance their professional skills.
  • Recruit, interview, and hire qualified candidates to fill available positions at the site.
  • Develop and implement performance management plans to ensure employees meet performance standards.
  • Assist in tracking productivity and collecting data to provide leadership and clients with monthly reports.

Requirements:

  • High School Diploma or equivalent; Associate Degree preferred.
  • Previous supervisor experience in a client service-oriented field, preferably mail/copy/production.
  • Detail-oriented with good attention to detail.
  • Strong verbal and written communication skills.
  • Ability to work independently with minimal direct supervision.
  • Ability to lead others in a professional manner.
  • Working knowledge of Microsoft products, including MS Word, Excel, and Outlook.
  • Ability to walk, bend, kneel, stand, or sit for an extended period.

Compensation: The compensation range for this role is $20.00 to $25.00 USD per hour, with the potential for an annual bonus. Actual compensation will be dependent on individual location, skills, experience, and qualifications.

Epiq's Commitment to Diversity and Inclusion: Epiq is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.



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