Customer Service Representative

1 week ago

Huntsville, Alabama, United States Enterprise Truck Rental Full time

Job Summary

The Customer Assistance Representative Sr will provide exceptional customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role is available as regular part-time.

Key Responsibilities

  • Take incoming calls for reservations, rate quotes, and general questions, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist in assessing the condition of rental upon return.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties job-related duties as assigned.

Requirements

  • Must be at least 18 years old.
  • High School Diploma or above preferred.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • No drug or alcohol-related convictions on driving record (DWI/DUI) in past 5 years.
  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

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