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Lead Reservation Agent

2 months ago

New York, New York, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Lead Reservation Agent to join our team at The Ritz-Carlton New York NoMad. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations via phone, fax, or mail
  • Verify availability of room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities and services
  • Input and access data in reservation system
  • Follow sales techniques to maximize revenue
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • License or certification not required
Benefits

We offer a competitive salary range of $32.41 to $43.21 per hour, as well as a comprehensive benefits package, including health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and is committed to diversity and inclusion in the workplace.