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Application Support Specialist

2 months ago

United, United States CAI Full time
Job Summary

We are seeking an experienced Application Support Analyst to join our team at CAI. As an Application Support Analyst, you will play a critical role in supporting our Fortune 500 client's critical business applications.

Key Responsibilities
  • Resolve process, application, and software issues within Linux servers, databases, and other mission-critical systems.
  • Communicate and escalate application-related problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Write technical procedures and documentation for the applications, including operations, user guides, etc.
  • Perform routine maintenance and updates on applications and servers.
  • Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible.
  • Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved.
  • Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems.
Requirements
  • Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experience.
  • Unix and Linux Command Line experience/knowledge (MUST HAVE).
  • Knowledge of databases (SQL Server) is strongly preferred.
  • Ability to prioritize work.
  • Excellent analytical and problem-solving skills.
  • Exhibit punctuality and communicate effectively.
Preferred Qualifications
  • Exposure to C/C++ is a plus.
  • Scripting and automation is a plus.
Physical Demands

The ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Equal Employment Opportunity Policy Statement

CAI is an equal opportunity employer and does not discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran. CAI takes affirmative action to employ and advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran, and to base all employment decisions only on valid job requirements.