IT Support Specialist

2 days ago


United, United States Pencor Services Inc Full time
Job Summary

Pencor Services Inc is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, including pre-sales support, network design and installation, and Microsoft systems and server installation and support.

Key Responsibilities

* Provide remote and onsite customer support for Microsoft virtual environments, Cloud backups, and other MSP related services
* Design and install LANs and Windows-based domains
* Provide pre-sales support, participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer's technical requirements are met
* Wired and wireless network design, support, and installation
* Microsoft Systems and service installation and support
* Interface with our customers' other hardware and software vendors to identify and resolve problems
* Perform basic project management
* Provide customer training and guidance as required
* Properly document service activities, accurately accounting for inventory of service parts and keeping internal customer-related information up to date

Requirements

* Associate degree in a related field combined with 3 years minimum industry experience and certifications or 5+ years' minimum experience supporting SMB, enterprise data and communications environments
* Current MCSE and Cisco Certifications preferred
* Established residency in Pennsylvania
* Valid PA Driver's License and good driving record
* VMWare or Hyper-V Experience
* Previous experience with the design and implementation of clustered server environments, virtual environments, and management of MS Cloud services
* Extensive experience with Active Directory as well as hosted and on-premise applications
* Proven experience supporting L2/L3 networks in SMB and enterprise environments
* Knowledge of wireless system design and support up to and including 802.11AC standards
* General knowledge of the full range of products and capabilities typically found in an SMB environment
* Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware, and vSAN technologies recommended

Preferred Skills

* Hyper-V
* DFS
* Active Directory
* Exchange/O365
* VMWare, Vsphere, and vSAN

What We Offer

* Excellent benefits package
* Pencor and its subsidiaries are Equal Opportunity Employers
* Opportunity to work with a dynamic team and contribute to the growth and success of the company

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information].

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