Current jobs related to Customer Engagement Specialist - Lake Mary, Florida - Scenthound

  • Part Time Merchandise Associate

    2 months ago

    Lake Mary, Florida, United States HomeSense Full time

    {"title": "Customer Experience Specialist", "subtitle": "Join Our Team", "content": "At HomeSense, we're passionate about delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a key role in creating a welcoming and engaging environment for our customers.Key Responsibilities:Provide exceptional customer service,...

  • Customer Retention and Recovery Specialist

    2 weeks ago

    Lake Mary, Florida, United States Transformco Full time

    Job Title: Customer Retention and Recovery SpecialistAt Transformco, we are seeking a highly skilled Customer Retention and Recovery Specialist to join our team. As a key member of our sales and service team, you will be responsible for implementing customer retention strategies to increase loyalty and retain business, as well as recovering any funds due to...

  • Sales Associate

    2 weeks ago

    Lake Mary, Florida, United States TJ Maxx Full time

    Key Responsibilities:Engage with customers to provide exceptional service and build strong relationships.Ring customer purchases and returns accurately, handling cash and credit transactions with precision.Promote credit and loyalty programs to customers, enhancing their shopping experience.Process and prepare merchandise for the sales floor, maintaining a...

  • Senior Financial Crimes Specialist

    2 weeks ago

    Lake Mary, Florida, United States Diverse Lynx Full time

    Job Title:Senior Financial Crimes SpecialistLocation: Hybrid roleLong Term ProjectJob Description: 10 years of experience in working on Financial Crimes projects and customers (AML, KYC, Sanctions, Screening) 5 years of experience on SAM9, exposure to SAM 10 with a deep understanding of rules configuration and tuning with testing. 5 years of experience in...

  • Customer Service Representative

    2 weeks ago

    Lake Mary, Florida, United States CNA Full time

    Customer Service SpecialistCNA is seeking a highly skilled Customer Service Specialist to join our Agency Help Desk team. As a key member of our team, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerUtilize logs and...

  • Customer Service Representative

    1 month ago

    Lake Mary, Florida, United States CNA Financial Corporation Full time

    Customer Service Specialist RoleWe are seeking a skilled Customer Service Specialist to collaborate with our Retail and Insurance teams as a valuable Business Partner. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels.Key Responsibilities:Customer Inquiry Management: Respond to...

  • Customer Service Representative

    2 weeks ago

    Lake Mary, Florida, United States CNA Full time

    Customer Service Specialist Job DescriptionCNA is seeking a highly skilled Customer Service Specialist to join our Agency Help Desk team. As a key member of our team, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Respond to customer inquiries via phone, email, and other...

  • Merchandise Associate

    4 weeks ago

    Lake Mary, Florida, United States HomeSense Full time

    About the RoleWe are seeking a highly motivated and customer-focused Merchandise Associate to join our team at HomeSense. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention...

  • Client Relations Specialist

    3 weeks ago

    Lake Mary, Florida, United States Innova Solutions Full time

    Client Relations Specialist PositionInnova Solutions is seeking a highly skilled Client Relations Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement effective client...

  • Customer Service Representative

    6 days ago

    Lake Mary, Florida, United States CNA Financial Corporation Full time

    Key Responsibilities:As a Customer Service Specialist at CNA Financial Corporation, you will be responsible for providing exceptional customer service by responding to calls and emails in a timely manner. You will utilize various tools to track and update customer interactions, ensuring a seamless experience for our clients.Key Skills:Excellent communication...

  • Client Relations Specialist

    2 weeks ago

    Lake Mary, Florida, United States Innova Solutions Full time

    Innova SolutionsWe are seeking a highly skilled Client Relations Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients.Key Responsibilities:Develop and implement effective client engagement strategiesProvide exceptional customer service and...

  • Customer Service Liaison

    7 days ago

    Lake Mary, Florida, United States Pacer Group Full time

    Key Responsibilities:We are seeking a skilled Relationship Building Specialist to join our team at Pacer Group. The ideal candidate will possess proficient knowledge in standard MS Office applications and CRM, as well as call center experience.Requirements:Excellent written and oral skillsStrong customer service skillsStrong time management skills with...

  • Email Marketing Specialist

    4 weeks ago

    Lake Mary, Florida, United States Laser Photonics Full time

    Job OverviewLaser Photonics, a leading manufacturer of high-tech laser systems, is seeking an Email Marketing Specialist to join its team. As a key member of the marketing department, you will be responsible for developing and executing email marketing campaigns to communicate product updates and technical information to customers and internal...

  • Customer Service Representative

    1 month ago

    Lake Mary, Florida, United States CNA Financial Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at CNA Financial Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesRespond to customer inquiries and concerns in a timely and...

  • Email Marketing Specialist for Product Updates

    1 month ago

    Lake Mary, Florida, United States Laser Photonics Corporation Full time

    Job Title: Email Marketing Specialist for Product UpdatesLaser Photonics Corporation is a leading brand in industrial-grade laser solutions, specializing in marking, engraving, cleaning, and cutting machines. We offer an extensive range of standard and specialized laser systems, employing advanced technologies.We are seeking an Email Marketing Specialist to...

  • Customer Service Representative

    2 weeks ago

    Lake Mary, Florida, United States CNA Financial Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at CNA Financial Corporation.Key Responsibilities:Respond to customer inquiries and concerns in a timely and professional manner.Utilize various tools and resources to track and update customer interactions.Collaborate with internal teams to resolve customer issues and...

  • Repossession Recovery Specialist

    1 week ago

    Lake Mary, Florida, United States K2 Staffing, LLC Full time

    Job SummaryOur client, a leading collections company in the Orlando, FL region, is seeking a highly skilled Repossession Specialist to join their team. As a key member of the business unit engaged in loss mitigation, recovery, and re-marketing, you will be responsible for repossessing specific asset types of collateral, developing processes, and policies to...

  • Chiller Maintenance Specialist

    2 weeks ago

    Lake Mary, Florida, United States Limbach Facility Services Full time

    Job SummaryWe are seeking a highly skilled Chiller Maintenance Specialist to join our team at Limbach Facility Services. The successful candidate will be responsible for performing routine maintenance and repairs on chiller systems, ensuring optimal performance and efficiency.Key ResponsibilitiesMaintain and repair all types of chiller systems, including air...

  • Medical Customer Service Representative

    2 weeks ago

    Lake Mary, Florida, United States Florida Health Care Plans Full time

    Job Summary:The Medical Customer Service Specialist plays a vital role in ensuring a positive patient experience at Florida Health Care Plans. This individual will be responsible for greeting and checking in patients, scheduling appointments, answering incoming calls, and collecting co-pays. Additionally, they will scan medical documentation, identify...

  • Technical Support Specialist

    2 weeks ago

    Lake Mary, Florida, United States Tech Providers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Tech Providers. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProvide technical support to...

Customer Engagement Specialist

2 months ago

Lake Mary, Florida, United States Scenthound Full time
Compensation: $15.00 per hour

Benefits:
  • Company gatherings
  • Employee discounts
  • Complimentary uniforms
  • Professional training and development
Perks and Advantages:
  • Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and other pathways
  • Incentives for sales performance
  • Exclusive discounts
Position Overview:

The Sales and Service Associate plays a vital role at Scenthound, dedicated to promoting memberships while delivering outstanding service to every client.

Requirements for the Role:
  • Proven sales experience with a focus on membership sales
  • Background in customer service (retail or hospitality)
  • Proficiency with technology and computer systems
  • A genuine love for dogs and their health and wellness
  • Reliable means of transportation
  • Willingness to work in a smoke-free environment
Ideal Candidate:

We seek a driven team player who is passionate about sales and customer service. A successful Sales and Service Associate is sociable, self-driven, capable of independent problem-solving, and a devoted dog enthusiast.

Key Responsibilities:
  • Promote membership sales through education on health and wellness
  • Achieve key performance metrics - average ticket price and rebooking ratio - through memberships, service add-ons, and retail sales
  • Generate membership leads and follow up with prospective members
  • Handle phone inquiries, schedule appointments, and manage customer profiles
  • Oversee cash handling and maintain the cash drawer
  • Manage customer expectations, address concerns, and ensure membership retention
  • Maintain cleanliness and organization of the reception area according to Scenthound standards
  • Perform additional tasks as assigned by the Scenter Manager
Skills and Qualifications:
  • Confidence in selling services and products
  • Ability to connect with clients (both canine and human) and deliver exceptional customer service
  • Capability to learn about our offerings and educate dog owners, reflecting our values and culture
  • Effective communication skills with team members and clients (in-person and via phone)
  • Independent problem-solving using Scenthound values as a guide
  • Attention to detail
  • Time management skills for efficient appointment scheduling
  • Accountability to uphold Scenthound standards