Client Relations Coordinator

2 weeks ago


Winchendon, Massachusetts, United States Rexel Full time
Join Rexel USA as a Client Relations Coordinator
Rexel USA is celebrated as a premier workplace, encompassing renowned companies such as Rexel, Gexpro, Platt & Mayer.
A career with us provides avenues for professional development, career progression, and a vibrant, inclusive culture.

We are dedicated to fostering a diverse environment where every individual is appreciated, treated with respect, and empowered to excel.

Our Core Values

Our values guide our interactions with employees, customers, and suppliers. We are committed to:

  • Delivering Exceptional Customer Experiences
  • Collaborating for Success
  • Encouraging Innovation
  • Engaging Individuals to Cultivate Their Skills
  • Trusting One Another
  • Finding Joy in Making a Difference

If you are motivated by teamwork and a commitment to quality, consider joining Rexel USA as a Client Relations Coordinator.

Position Overview

The Client Relations Coordinator is tasked with providing outstanding service to both internal and external clients. Responsibilities include:

  • Managing incoming calls and addressing inquiries from customers and vendors, both in person and through electronic communication.
  • Processing orders and performing various clerical tasks as required.
Key Responsibilities

In this role, you will:

  • Adhere to the Company's Core Competencies and Policies, with a strong emphasis on safety.
  • Handle administrative responsibilities, including resolving accounts payables, managing emails, filing claims, procuring office supplies, and generating reports.
  • Build and maintain relationships with a diverse range of clients.
  • Address customer inquiries, process orders, and swiftly resolve issues using analytical skills.
  • Facilitate communication between the sales team and branch/distribution center personnel.
  • Answer phone calls professionally and courteously during business hours.
  • Collaborate with accounts payable and purchasing teams to analyze and resolve discrepancies.
  • Coordinate special orders and urgent shipping requests as necessary.
  • Track orders and inform customers of any updates regarding their shipments.
  • Investigate transaction logs to address any outstanding issues.
  • Perform additional duties as assigned.
Qualifications

To be successful in this role, you will need:

  • A High School diploma or GED.
  • Previous experience in customer service, preferably within a distribution center or the electrical distribution sector.
  • Certification for operating warehouse equipment is preferred.
Skills and Abilities

Ideal candidates will possess:

  • Familiarity with Warehouse Management Systems (WMS) software.
  • Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
  • Analytical and problem-solving capabilities.
  • Proficiency in Microsoft Office and automated order entry systems.
  • A proactive approach and the ability to work both independently and collaboratively.
  • A passion for exceeding customer expectations.
Working Conditions

The role may involve exposure to various physical demands and environmental conditions. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401K with Employer Match
  • Paid Time Off
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • Employee Discount Programs
  • Professional Development Opportunities


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