Quality Assurance Manager
4 weeks ago
The Quality Control Manager is responsible for ensuring adherence to established quality standards, proposing corrective actions to improve procedures and standards, and recommending new or improved QC methods, procedures, and standards.
Key Responsibilities- Achieves quality control operational objectives by contributing information and analysis to strategic plans and reviews, preparing and completing action plans, implementing productivity, quality, and customer-service standards, identifying and resolving problems, completing audits, determining system improvements, and implementing change.
- Performs quality inspections and generates various reports by using the Computerized Maintenance Management System (CMMS) as required by the contract and senior management.
- Maintains and improves service quality by completing company, system, compliance, and surveillance audits, as well as investigating customer complaints.
- Ensures facility inventory is maintained and updated within CMMS.
- Identifies high-risk buildings and utilizes an inspection schedule based upon risk factor.
- Accomplishes quality control objectives by assisting with recruiting, selecting, training, scheduling, counseling, enforcing policies, and disciplining employees.
- Develops quality control plans by conducting hazard analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, corrective actions, and verification procedures, monitoring inventories.
- Validates quality processes by establishing service specifications and quality attributes, measuring production, documenting evidence, determining operational and performance qualification, writing and updating quality assurance procedures.
- Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions, and re-validations.
- Conducts safety inspections of project facilities, work tasks, and ergonomics, inputs findings into the QC system, and submits findings/reports to the customer, senior management, and others as required.
- Updates job knowledge by studying trends and developments in quality management, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Provides field information/specifications to prepare estimates for work added to or deleted from the contract.
- Acts as Project Manager alternate or interim in the absence of the Project Manager.
- Obtains and maintains required security clearance and complies with the Drug-Free Workplace policy.
- Maintains safety and health programs that comply with EM 385-1-1 and applicable OSHA, DOD, Armed Forces, federal, state, and local safety, environmental, and health requirements.
- Provides a safe and positive teamwork environment in support of the organization's objectives, mission, and core values to provide employment opportunities for individuals with significant disabilities.
- OSHA 30-hour General Industry course or ability to acquire certification within 30 days of employment.
- Strong knowledge of governmental Quality Control principles and related software.
- Ability to communicate orally and in writing in a clear and concise manner.
- Strong people skills.
- Ability to effectively delegate and develop team members.
- Ability to maintain confidentiality of information.
- Ability to make decisions and solve problems while working under pressure.
- Keen eye to detail and strong organizational skills.
- Basic knowledge of local, state, and federal employment laws and procedures.
- Basic knowledge of wage and hour laws.
- Must be able to work a flexible work schedule.
- Extensive working knowledge of Microsoft Office Package (Excel, PowerPoint, Word, etc.).
- Bachelor's degree in business or related field.
- 5 years relevant work and leadership experience in a multi-location environment, and/or 5 additional years of related experience in lieu of a degree.
- Strong ability to organize effectively, delegate responsibility, and solve problems quickly.
- Experience leading high-performing teams.
- Ambitious and target-focused with a drive to succeed.
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