Technical Assistance Specialist
3 days ago
Job Description:
We are seeking a highly skilled Desktop Support Technician to join our team at Jobot Consulting. As a key member of our IT department, you will be responsible for providing technical assistance and support to our clients.
Key Responsibilities:
- Provide technical assistance and support related to computer systems, hardware, or software
- Responsible for resolving technical issues, installing new software, and maintaining computer networks
- Serve as the first point of contact for employees seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
Requirements:
To be successful in this role, you will need:
- 5+ years of experience as a Desktop Support Technician or similar role
- Proficiency in English
- BSc/BA in IT, Computer Science or relevant field
- Microsoft Certified Systems Administrator (MCSA) certification
- Experience with O365 and installing various software and hardware
- Strong understanding of Microsoft and Apple operating systems
- Ability to multi-task and prioritize projects effectively
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
Why Join Us:
At Jobot Consulting, we offer a dynamic and supportive work environment with opportunities for professional growth and development. We are committed to delivering high-quality technical support to our clients and building long-term relationships with our partners.
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