Technical Assistance Specialist

3 days ago


Oklahoma City, Oklahoma, United States Jobot Full time

Job Description:

We are seeking a highly skilled Desktop Support Technician to join our team at Jobot Consulting. As a key member of our IT department, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities:

  • Provide technical assistance and support related to computer systems, hardware, or software
  • Responsible for resolving technical issues, installing new software, and maintaining computer networks
  • Serve as the first point of contact for employees seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel

Requirements:

To be successful in this role, you will need:

  • 5+ years of experience as a Desktop Support Technician or similar role
  • Proficiency in English
  • BSc/BA in IT, Computer Science or relevant field
  • Microsoft Certified Systems Administrator (MCSA) certification
  • Experience with O365 and installing various software and hardware
  • Strong understanding of Microsoft and Apple operating systems
  • Ability to multi-task and prioritize projects effectively
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions

Why Join Us:

At Jobot Consulting, we offer a dynamic and supportive work environment with opportunities for professional growth and development. We are committed to delivering high-quality technical support to our clients and building long-term relationships with our partners.



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