Dynamics 365 Lead

5 days ago


Richmond, Virginia, United States Parintec Full time
Job Summary

We are seeking a highly skilled Dynamics 365 Lead to join our team at Parintec. As a key member of our Business Enablement Services program, you will be responsible for delivering expert-level support and guidance on Microsoft Dynamics 365 and Power Platform solutions.

Key Responsibilities
  • Technical Expertise: Provide in-depth knowledge and support on Dynamics 365 Sales and Customer Service modules, as well as customization, configuration, development, deployment, and usage.
  • Requirements Gathering: Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
  • Development and Troubleshooting: Design, develop new web components using.NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
  • Issue Resolution: Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
  • Licensing and Governance: Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
  • Documentation and Communication: Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
  • Business Liaison: Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
  • Process Improvement: Contribute to improving our processes and policies within the Business Enablement Services program.
  • Preferred Experience: Preferred experience with Devops in Power Platform (Power Pipelines/ALM Accelerator).
Requirements
  • Strong Organizational and Interpersonal Skills: Strong organizational and interpersonal skills.
  • Logical and Clear Communication: Logical, clear and concise written and verbal communication skills.
  • Teamwork and Adaptability: Ability to work seamlessly within a team as well as manage individual tasks.
  • Problem-Solving and Judgment: Ability to react quickly to a fast-paced, rapidly changing environment.
  • Independence and Autonomy: Rely on experience and judgment to plan and accomplish goals.
  • Technical Skills: Independently perform a variety of complicated tasks.
  • Communication and Collaboration: Work with a team of Developers and System Engineers.
  • Review and Refine Processes: Communicate clearly and effectively, both speaking and in writing.
  • On-Call Duties: Participate in on-call duties as necessary.
  • Remote Work: Be able to work from-home and still provide expected level of support.

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