Director of Operations for Luxury Sun Spa

6 days ago


Matawan, New Jersey, United States Soleil Tans Sun Spa Full time
Director of Operations for Luxury Sun Spa

Soleil Tans Sun Spa is a leader in the sun spa industry, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Director of Operations to oversee the smooth functioning of our spas.

Key Responsibilities:

  • Oversee daily operations at all four locations to ensure efficiency and effectiveness.
  • Implement and improve standard operating procedures (SOPs) to maintain consistency.
  • Ensure all equipment and facilities are well-maintained and in optimal condition.
  • Implement process improvements and corrective actions to enhance operational efficiency.
  • Recruit, train, and supervise salon managers and staff to ensure high performance and professional development.
  • Conduct regular performance reviews and provide ongoing coaching and feedback.
  • Foster a positive and collaborative work environment.
  • Ensure exceptional customer service standards are met at all times.
  • Address and resolve customer complaints and issues promptly and professionally.
  • Monitor customer feedback and implement improvements to enhance the customer experience.
  • Develop and manage budgets for each salon location.
  • Monitor financial performance, including sales, expenses, and profitability.
  • Implement cost-control measures and identify opportunities for revenue growth.
  • Develop and execute sales strategies to achieve business goals and drive revenue growth.
  • Collaborate with the marketing team to plan and execute promotional campaigns.
  • Analyze sales data and market trends to identify opportunities for improvement.
  • Ensure all spa locations comply with local, state, and federal regulations, including health and safety standards.
  • Conduct regular audits and inspections to ensure compliance.
  • Implement and enforce safety protocols to protect guests and staff.
  • Oversee inventory levels to ensure adequate supplies and products are available at all times.
  • Manage vendor relationships and negotiate contracts to obtain the best prices and terms.
  • Implement inventory control procedures to minimize waste and loss.

Requirements:

  • 5+ years of senior leadership experience, preferably in the retail or service industry.
  • Excellent organizational and communication skills.
  • Strong leadership and team management abilities.
  • Deep knowledge of operational functions such as finance, customer service, and production.
  • Proven ability to plan and manage operations for maximum efficiency.
  • Ability to streamline structures and roles to support rapidly changing business needs.

Working Conditions:

This position requires regular travel between salon locations. Availability to work flexible hours, including weekends and holidays, as needed.

Compensation:

Competitive salary and performance-based bonuses. Please reply with your salary requirements. Benefits package, including health insurance, paid time off, and employee discounts.



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