Director of Operations for Luxury Sun Spa

3 weeks ago


Matawan, New Jersey, United States Soleil Tans Inc Full time

As the Director of Operations for Soleil Tans Inc, you will play a pivotal role in maintaining consistent operations, ensuring high-quality customer service, optimizing sales performance, and managing staff across our four current locations. This role encompasses strategic planning, team leadership, financial management, and adherence to health and safety regulations.

Key Responsibilities:
  • Oversee daily operations at all four locations to ensure efficiency and effectiveness.
  • Implement and improve standard operating procedures (SOPs) to maintain consistency.
  • Ensure all equipment and facilities are well-maintained and in optimal condition.
  • Implement process improvements and corrective actions to enhance operational efficiency.
Staff Management:
  • Recruit, train, and supervise salon leads and staff to ensure high performance and professional development.
  • Conduct regular performance reviews and provide ongoing coaching and feedback.
  • Foster a positive and collaborative work environment.
Customer Service:
  • Ensure exceptional customer service standards are met at all times.
  • Address and resolve customer complaints and issues promptly and professionally.
  • Monitor customer feedback and implement improvements to enhance the customer experience.
Financial Management:
  • Develop and manage budgets for each salon location.
  • Monitor financial performance, including sales, expenses, and profitability.
  • Implement cost-control measures and identify opportunities for revenue growth.
Requirements:
  • 5+ years of senior leadership experience, preferably in the retail or service industry.
  • Excellent organizational and communication skills.
  • Strong leadership and team management abilities.
  • Deep knowledge of operational functions such as finance, customer service, and production.
  • Proven ability to plan and manage operations for maximum efficiency.
  • Ability to streamline structures and roles to support rapidly changing business needs.
Working Conditions:
  • This position requires regular travel between spa locations.
  • Availability to work flexible hours, including weekends and holidays, as needed.
Compensation:
  • Competitive salary and performance-based bonuses.
  • Benefits package, including health insurance, paid time off, and employee discounts.


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