Customer Service Representative

4 weeks ago

Albuquerque, New Mexico, United States Fidelity Investments Full time
Job Overview:

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences and helping our clients achieve their financial goals.

As a Customer Service Representative, you will be responsible for providing timely and accurate assistance to our clients via phone, email, and digital channels. You will also have the opportunity to develop your skills and knowledge in the financial services industry, with training and support provided by our experienced team.

Key Responsibilities:
  • Provide exceptional customer service and support to clients via phone, email, and digital channels
  • Assist clients with a range of inquiries and issues related to their accounts and financial products
  • Develop and maintain a deep understanding of Fidelity's products and services, as well as industry trends and best practices
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Fidelity Investments is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.

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