Enterprise Technical Support Manager

3 days ago


Hartford, Connecticut, United States Oracle Full time

Job Summary

We are seeking a highly skilled Enterprise Technical Support Manager to lead our technical support organization. As a key member of our team, you will be responsible for managing a team of engineers providing technical support to customers on our ZFS storage products.

Responsibilities

  • Manage a team of engineers providing technical support to customers on our ZFS storage products.
  • Develop and implement technical strategies to improve support quality and efficiency.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Contribute to the creation of knowledge documentation to assist with possible future problem resolution.

Requirements

  • Proven management experience in a technical support environment.
  • Extensive knowledge of storage protocols, concepts, and technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.

Benefits

  • Salary range of $64,200 to $141,200 per annum.
  • A comprehensive benefits package including medical, dental, and vision insurance, short-term disability and long-term disability, life insurance, and 401(k) Savings and Investment Plan with company match.
  • Paid time off, 11 paid holidays, and paid sick leave.

About Us

At Oracle, we're passionate about innovation and dedicated to making a difference in the lives of our customers.



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