Technical Customer Support Analyst

7 days ago


Hartford, Connecticut, United States ASK Staffing Full time
About the Role

We are seeking a skilled Technical Customer Support Analyst to join our team at ASK Consulting. This is a contract position with potential for extension, and we require candidates to be directly contracted by us on their payroll.

Job Summary

The successful candidate will contribute to our IT Support job family in a support capacity, providing guidance, assistance, and follow-up on client questions, problems, or malfunctions of all systems applications, hardware, and software installed or maintained by IT.

Key Responsibilities
  • Respond to telephone inquiries concerning support, processing, or request procedures, systems status, and network connectivity
  • Record inquiries, repair and service requests, resolve or direct requests to appropriate technical area or vendor, track status, and follow up to ensure client satisfaction
  • Escalate to or consult with senior staff when solution is unclear
  • Report problems with procedures and make suggestions for improvements
Requirements
  • Strong knowledge of Microsoft operating systems and Microsoft Office
  • Familiarity with networking switches and data networks, IP telecommunications systems
  • Capability to analyze problems and use sound judgment for determining solutions
  • Ability to clearly communicate with customers and other IT staff
  • At least 1 year PC/LAN technical or equivalent experience preferred
Preferred Skills
  • Aptitude for providing strong customer service through interactions and communications, verbally and written
  • Self-motivated, a team player, empathetic, innovative, and work with integrity
  • Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines
Education and Certification
  • Associate degree and/or equivalent work experience in technology, hospitality, retail, or customer-focused field highly regarded
  • Certification or equivalent combination of education, training, and experience
Salary and Benefits

The estimated salary for this role is $22-$25 per hour, depending on location and experience. ASK Consulting is an equal opportunity employer and celebrates diversity, committed to creating an inclusive environment for all associates.



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