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Service Excellence Associate

2 months ago

Nashville, Tennessee, United States Bellecares Full time

Customer Service Associate

About Belle

Belle is a technology-driven network of Advanced Nail Technicians, known as Belle Technicians, dedicated to delivering engaging, in-home therapeutic foot care for senior citizens. Our mission is to transform the foot healthcare landscape from reactive measures to proactive solutions. We take pride in safeguarding the feet, independence, and overall well-being of our clients, while ensuring an exceptional experience in the comfort of their homes. It is essential that every team member feels valued, respected, and inspired by their contributions. As Belle continues to expand, each employee is presented with remarkable opportunities for growth.

About this Role

Belle is seeking a full-time Customer Service Associate based in Nashville to deliver top-notch support to our clientele. Initially, this position will allow for remote work, with a transition to an in-office environment anticipated in the near future.

Key Responsibilities:

  • Engage in a comprehensive training program during standard business hours.
  • Manage customer service operations through various channels (e.g., phone, email, chat).
  • Act as the representative voice of Belle to our customers.
  • Coordinate with Belle Technicians in the field to address member inquiries and requests.

Qualifications and Skills:

  • Minimum of 1 year of experience in customer service, retail, or receptionist roles.
  • Proficient in using personal computers, WiFi, and mobile devices for work purposes.
  • Ability to communicate clearly and patiently with senior citizens over the phone.
  • Demonstrate self-management, organization, and accountability in work assignments.
  • Possess a positive, energetic, and empathetic demeanor.
  • Experience in startup environments, clinic reception, salon/spa reception, or working with senior citizens is a plus.
  • Bilingual proficiency in English and Spanish is preferred.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Comprehensive health, dental, and vision insurance, along with short-term and long-term disability benefits.
  • 401k plan (non-matching).
  • Paid time off, sick leave, and holidays.
  • Opportunity to make a significant impact in the industry and enhance lives.