Service BDC Associate

2 weeks ago


Nashville, Tennessee, United States Sonic Automotive Full time
Purpose:

The Service BDC Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles.

This role requires a high level of professionalism, accuracy, and courtesy in responding to customer inquiries and managing inquiry flow.

Duties and Responsibilities:
  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate service appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.
  • Perform cashier duties as requested.
  • Perform other job-related duties as assigned.
Qualifications:
  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in a call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies, and procedures.
About Sonic Automotive:

Sonic Automotive is a leading automotive retailer with over 100 dealerships across the country. We are committed to providing our customers with an exceptional buying and ownership experience.

As a Service BDC Associate, you will be part of a dynamic team that is dedicated to delivering outstanding customer service and driving sales growth.

We offer comprehensive training, competitive compensation, and unparalleled benefits to our employees. If you are a motivated and customer-focused individual who is looking for a rewarding career in the automotive industry, we encourage you to apply.



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