Service BDC Associate
2 weeks ago
The Service BDC Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles.
This role requires a high level of professionalism, accuracy, and courtesy in responding to customer inquiries and managing inquiry flow.
Duties and Responsibilities:- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate service appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms, and other documentation on a timely basis.
- Perform cashier duties as requested.
- Perform other job-related duties as assigned.
- Excellent verbal and written communication skills.
- Strong MS Office Suite computer skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work in a call center environment.
- Strong organizational and time management skills.
- Ability to read and comprehend rules, regulations, policies, and procedures.
Sonic Automotive is a leading automotive retailer with over 100 dealerships across the country. We are committed to providing our customers with an exceptional buying and ownership experience.
As a Service BDC Associate, you will be part of a dynamic team that is dedicated to delivering outstanding customer service and driving sales growth.
We offer comprehensive training, competitive compensation, and unparalleled benefits to our employees. If you are a motivated and customer-focused individual who is looking for a rewarding career in the automotive industry, we encourage you to apply.
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