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Hotel Management Transition Specialist

2 months ago

Chicago, Illinois, United States Arbor Lodging Management Full time
About the Role

Arbor Lodging Management is seeking a highly skilled Taskforce General Manager to join our team. As a key member of our operations team, you will be responsible for assisting at properties with management transitions, acquisitions of new hotels, and providing essential General Manager leadership.

Key Responsibilities
  • Be the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
  • Keep open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
  • Accurately manage financials, P&L, and payroll to maintain profitability.
  • Ensure compliance with local and state requirements for licensing and permits.
  • Maintain security and safety systems within the property and ensure that proper inspections and maintenance is attended to.
  • Drive property-wide improvements within staff training and development, to ensure top quality guest services and drive consistent guest returns.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Communicating ideas, development goals, and tasks to team members effectively and maintain timely follow up to delegated tasks.
  • Able to keep a proactive view of issues within the property, and be attentive in arriving at a solution before the disruption of the hotel functions occurs.
  • Analysis and assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
  • Receiving concerns and issues from hotel guests and staff in an attentive professionally focused manner.
Requirements
  • At least five (5) years experience in progressive hotel roles.
  • Able to travel on short notice, and be in the field for extended periods of time.
  • Multiple brand knowledge.
  • The skill to be able to identify high priority areas of needed development.
  • Strong management skills of large teams.
  • Developed time management skills.
  • Ability to effectively delegate tasks to the most qualified staff members.
  • Ability to produce financial results in line with budgeted objectives.
About Arbor Lodging Management

Arbor Lodging Management is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable to our guests and our clients.

We are committed to maintaining a culture that values growth, development, and progression within our properties. Our Five Guiding Principles are:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate, and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

We are an equal employment opportunity employer and comply with all applicable laws governing nondiscrimination in employment in every location in which we have facilities.