Hardware and Software Specialist
2 days ago
At Oracle, we are committed to delivering exceptional customer experiences through our technical support services. As a Field Technical Services specialist, you will play a critical role in ensuring that our customers receive the highest level of support for their technical issues.
About the Position
This is a challenging role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment. You will work closely with internal stakeholders to resolve complex technical problems and provide exceptional service to our customers.
Key Responsibilities
- Provide technical support for hardware, software, and networking issues to customers and field personnel
- Work closely with internal stakeholders to resolve complex technical problems
- Use system diagnostics to identify and resolve technical issues
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in technical support or a related field
- Strong knowledge of hardware, software, and networking systems
- Excellent communication and problem-solving skills
Salary and Benefits
- Estimated salary: $85,000 - $115,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
Work Environment
This role requires working primarily at customer sites, with occasional standby rotation. Certain roles may require immunization and occupational health mandates. May be eligible for equity.
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