IT Field Support Specialist

5 days ago


St Louis, Missouri, United States SISL Global Full time
About SISL Global

We are a leading provider of IT services, dedicated to delivering exceptional support to our clients.

Job Summary

We are seeking an experienced IT Field Support Specialist to join our team. The successful candidate will provide on-site technical support to our clients, resolving complex hardware and software issues and ensuring a smooth user experience.

Key Responsibilities:
  • Troubleshoot and resolve complex hardware and software issues for desktops, laptops, mobile devices, peripherals, scanners, printers, and associated software.
  • Perform break-fix repairs, desk-side support, software and hardware IMACD (Install, Move, Add, Change, Dispose) tasks, data migration, refreshes, and other related activities.
  • Provide on-site technical assistance for updates, configuration changes, and software installations.
  • Troubleshoot and resolve basic printer issues.
  • Identify and proactively address potential issues that may impact user experience.
Ticket Management and Communication:
  • Manage assigned tickets, ensuring timely resolution and closure within service level agreements.
  • Communicate effectively with end users by phone and email, providing updates on ticket status and prompt follow-up as needed.
  • Coordinate with other support groups for seamless issue resolution.
Collaboration and Support:
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand-by support.
  • Provide IT support for disaster recovery and immediate response in emergency situations at local sites.
  • Provide on-call support outside of business hours on a rotational basis.
Networking Fundamentals:
  • Demonstrate familiarity with basic networking concepts and equipment.
  • Possess the ability to find and trace fiber or copper cabling.
  • Have a basic understanding of network services like DNS and DHCP.
Communications Technology:
  • Possess familiarity with analog, VoIP, and fax communications technology.
Requirements:
  • 1-3 years of experience in field services or desktop support.
  • BS/BA in Computer Science, Information Systems, or equivalent combination of education and experience.
  • CompTIA A+ certification or equivalent.
Salary Range: $60,000 - $80,000 per year

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