Client Support Specialist

2 weeks ago


Pooler, Georgia, United States Savannah Logistics Group Full time

Position Overview:
Customer Service Representative (Dry Van, Container, Hot Shot)


This role is pivotal in facilitating the seamless operation across various departments.

The individual in this position will be expected to undertake additional job-related responsibilities and tasks throughout the organization as assigned and/or as necessary.


Key Responsibilities:

The individual must be capable of successfully executing the essential functions of this position with or without reasonable accommodation.

Engages with both internal and external clients via phone, email, or in-person to receive orders or modifications in service

Addresses complaints related to billing or services provided, directing service failure complaints to the appropriate departments for resolution

Processes and inputs all client orders and receipts. Generates stock reports to verify product availability

Creates all necessary documentation and information required for client work orders, ensuring all orders meet special requests, and updates inventory records

Coordinates urgent shipping requests with the logistics departments, prioritizing orders as needed

Tracks orders as necessary and informs clients of any updates regarding their merchandise, including shipping and tracking details

Ensures accurate invoicing of accounts by validating computer-generated invoices


Maintains a positive working relationship with clients by addressing all inquiries and complaints regarding receipts, invoices, shipments, inventory counts, etc.

, in a courteous and efficient manner

Reports client feedback to management, including any indications of client dissatisfaction

Acts as a liaison between the warehouse and the client in managing accounts and between the office and client regarding invoicing and credit adjustments

Handles paperwork associated with orders, including maintaining client files

Performs clerical duties as required, including answering phone calls, operating various office machines and computers, corresponding with clients, and welcoming clients and visitors in the office

Informs management of all requested changes from the client regarding shipping, handling, or administrative characteristics

Collaborates with management regarding product routing for clients

Other duties as required and assigned

Required Skills/Abilities:


Exceptional written and verbal communication skills.

Strong organizational and time management abilities.

Proficient in PC applications with experience in Microsoft Outlook, Word, Google Docs/Sheets, Excel

Education and Experience:

High school diploma or GED (General Education Diploma) equivalency

Minimum 1 year related experience and/or training

Ability to compose reports and business correspondence

Ability to effectively present information and respond to inquiries from groups of managers, clients, and colleagues

Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form

Bilingual

Physical Requirements:


Extended periods of sitting at a desk and working on a computer within an office environment.

Must be able to lift up to 25 pounds occasionally.

All offers are contingent upon criminal background check and drug screening.

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