Hospital Operations Coordinator

3 weeks ago


Boynton Beach, Florida, United States Banfield Pet Hospital Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, ensuring exceptional client care and maximizing the productivity of our veterinary medical team. This position requires a strong focus on customer service, communication, and problem-solving skills.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting preventative care.
  • Assist incoming and outgoing clients with necessary documentation, information, and instructions.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary and perform other job duties as assigned.
Requirements
  • Leadership and customer focus skills.
  • Ability to multi-task and manage multiple tasks under distracting conditions.
  • Strong communication and problem-solving skills.
  • Organizational and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Preferred Qualifications
  • Experience in a customer-facing role or hospital setting.
  • Knowledge of veterinary medical procedures and terminology.
  • Ability to work independently and as part of a team.

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