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Pet Care Coordinator
2 months ago
We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield. As a key member of our hospital staff, you will play a vital role in ensuring the smooth operation of our veterinary medical team and providing exceptional client service.
Key Responsibilities- Drive the flow of clients and pets through the hospital, maximizing productivity and ensuring good communication with associates and clients.
- Coordinate the care of clients and pets in a welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.
- Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times, including educating clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
- Assist incoming and outgoing clients with necessary documentation, information, and instructions, and ensure prompt service.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Leadership and customer focus skills
- Ability to multi-task and manage multiple tasks under distracting conditions
- Strong communication and problem-solving skills
- Intellectual and mathematical ability to accurately follow instructions and provide directions
We live and exemplify the Five Principles of Mars, Inc. within ourselves and our team:
- Quality: The consumer is our boss, quality is our work, and value for money is our goal.
- Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency: We use resources to the full, waste nothing, and do only what we can do best.
- Freedom: We need freedom to shape our future; we need profit to remain free.