Reservations Consultant

7 days ago


Miami, United States Pullman Miami Airport Full time
**Unlock Your Career Potential at Pullman Miami Airport**

The ideal candidate for this role is a highly engaging and customer-focused individual who possesses exceptional service skills, a strong passion for delivering outstanding experiences, and the ability to lead by example. Our Reservations team plays a vital role in ensuring that each guest has an exceptional experience while planning their visit. As a Reservations Agent, you will be responsible for creating positive guest interactions, providing accurate information on room packages, special promotions, and events, and utilizing your knowledge of revenue optimization concepts to maximize our resort's revenue capabilities.

A career with us offers a range of benefits, including competitive compensation, comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

**Key Responsibilities:**

  • Create memorable experiences for guests through exceptional service and personalized attention
  • Make informed decisions about room packages, special promotions, and events to optimize revenue growth
  • Maintain strong relationships with Accounting, Front Desk, and Guest Services teams to ensure seamless communication and collaboration
  • Develop strong sales techniques to up-sell and enhance the guest experience

**Salary Range: $45,000 - $60,000 per annum**, depending on experience and qualifications.



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