Service Consultant

6 days ago


Miami, Florida, United States Warren Henry Automotive Group Full time

We are seeking a highly motivated and customer-focused Service Consultant to join our team at Warren Henry Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer experiences and ensuring seamless interactions with our clients.

About the Role

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. You will work closely with our service advisors, technicians, and other staff members to deliver top-notch customer service and drive business growth.

Responsibilities
  • Customer Service: Greet customers warmly, obtain and verify vehicle information, and follow the service consultant process manual to ensure accurate and efficient service delivery.
  • Scheduling and Coordination: Plan and coordinate appointments, manage service reservations, and utilize Xtime center to set appointments.
  • Communication and Problem-Solving: Answer service calls, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Operations and Maintenance: Maintain departmental files, review quality control standards, and ensure all vehicles meet dealership's cleanliness standards.
  • Cash Handling and Accounting: Perform cashier functions, collect payments, and account for financial transactions daily.
Requirements
  • Education: High school diploma or equivalent required; 1 year of related experience or training preferred.
  • Skills: Excellent communication, organizational, and time management skills; ability to work in a fast-paced environment and maintain a positive attitude.
  • Licenses and Certifications: Valid driver's license and ability to operate a computer, calculator, and other equipment as needed.
What We Offer

As a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our estimated salary range for this position is $45,000-$60,000 per annum, depending on location and qualifications.



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