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Energy Account Coordinator

2 months ago

New York, New York, United States City of New York Full time
About the Role

The City of New York is seeking a highly skilled and motivated Energy Account Coordinator to join our team. As a key member of our Energy Supply Unit, you will be responsible for addressing agencies' requests promptly and professionally, with a focus on outcomes and customer experience.

Key Responsibilities
  • Support management and resolution of utility account- and meter-related inquiries from city agencies
  • Represent the unit in resolving day-to-day inquiries from City agencies
  • Respond to agency partners in a prompt and professional manner with a focus on communication, outcomes, and customer experience
  • Foster relationships with stakeholders internal and external to the unit
  • Track, measure, and report on activity progress, customer satisfaction
  • Identify and develop service-related process improvements
  • Support account and meter management activities
Requirements
  • A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty
  • An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above
  • A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above
About the Department

The Department of Citywide Administrative Services (DCAS) Division of Energy Management (DEM) serves as the hub for energy management for City government operations. Our team is committed to reducing greenhouse gas emissions and promoting sustainability in our operations.