Assistant Store Director

1 week ago

Amelia, Ohio, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Community Choice Financial Family of Brands. As a key member of our store operations team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and company policies.
  • Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions and/or other relevant business.
  • Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in & hosting in-store & community events.
  • Participate in the hiring process for Customer Service Representative candidates.
  • Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
  • Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
  • Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
  • Conduct store audits to further ensure compliance of staff.
  • Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
  • Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
Requirements
  • High School Diploma or equivalent required
  • Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial or service industry
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
Preferred Qualifications and Skills
  • Leadership in a sales or customer service-oriented position
  • Experience in retail, sales, or financial industry
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer

We offer a comprehensive new hire training program designed to help set you up for success, access to a robust learning management system, paid on-the-job training & professional development programs, multiple coverage levels for Medical, Dental, & Vision, Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more, Traditional 401(k) and Roth 401(k) with Company match, Options for Flexible Spending Accounts or Health Savings Accounts, Basic and AD&D Life Insurance, Optional pet insurance, Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance, Paid Time Off, Diverse Culture and Inclusive Environment.

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