Receptionist - Customer Service Representative

4 weeks ago

Detroit, Michigan, United States Starfish Family Services, Inc. Full time

Job Summary:

The Receptionist will provide exceptional customer service and administrative support to our team at Starfish Family Services, Inc. This role is responsible for greeting visitors, answering phones, and managing front desk operations.

Key Responsibilities:

  • Provide warm and welcoming demeanor to all visitors, team members, and families.
  • Answer phones, respond to inquiries, and route calls to appropriate team members.
  • Take messages and pass them on to applicable staff in a timely manner.
  • Request and accept payments from consumers and provide receipts.
  • Process all money received from clients or in the mail with cash reconciliation.
  • Administer, monitor, and collect Quality Assurance Surveys.
  • Conduct customer service portion of the Intake with consumers.
  • Schedule consumers with doctors and confirm appointments.
  • Maintain waitlists for psychiatric appointment cancellations and notify clients.
  • Coordinate and communicate with clinicians to problem solve and manage client requests.
  • Work collaboratively with outpatient therapists and other team members to ensure clients receive necessary services.
  • Upload materials in case records in a timely and accurate manner.
  • Open and date stamp mail and distribute to appropriate staff.
  • Check consumers in, update client information, and perform data entry.
  • Type correspondence and reports from written drafts.
  • Facilitate records request/release process for behavior health.
  • Cooperate in investigations and assist in emergency situations.
  • Attend agency, departmental meetings, and trainings as required.
  • Provide on-the-job training to new employees.

Requirements:

  • Excellent interpersonal skills and a pleasant, professional telephone and reception manner.
  • Knowledge of HIPAA and other laws related to Release of Information.
  • Ability to accurately enter data into agency electronic health record and external databases.
  • Strong problem-solving and critical thinking skills.
  • Ability to work cooperatively and responsibly as a member of a team.
  • Ability to plan and organize time effectively and adjust to new work structures.
  • Ability to manage multiple priorities and demonstrate good follow-through.
  • Resourcefulness, flexibility, and adaptability in daily scheduling.
  • Ability to communicate effectively both orally and in writing.
  • Ability to give and receive constructive feedback.
  • Computer literacy and working knowledge of Microsoft Office Suite.
  • Commitment to the welfare of the children and families served and to the delivery of quality services.

Licensing and Other Requirements:

  • Valid driver's license and/or reliable transportation.

Starfish Family Services, Inc. is an Equal Opportunity Employer.

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Stephen Diorio - State Farm Agent Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Stephen Diorio - State Farm Agent. As a Customer Service Representative, you will play a vital role in building strong relationships with customers, addressing their inquiries, and assisting with insurance...

  • Customer Service Representative

    1 month ago

    Detroit, Michigan, United States Private Duty Staffing Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and families. You will work closely with our healthcare team to ensure that our patients receive the...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States A & A Window Products Full time

    Job Title: Customer Service RepresentativeAbout the Role:A & A Window Products is seeking a skilled Customer Service Representative to provide exceptional customer experiences. As a key member of our team, you will be responsible for greeting customers, answering their questions, and assisting them with their orders.Responsibilities:Greet customers and make...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States R1 RCM Full time

    Location: Hospital SettingShift Hours: Rotating ScheduleR1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are seeking a skilled Customer Service Representative to join our team.As a Customer Service Representative, you will work in a...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Gladwyne Market Inc Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Gladwyne Market Inc. The ideal candidate will have excellent communication skills and be able to provide exceptional customer service in a fast-paced environment.Key Responsibilities:Welcome and identify customer needsExplain products and services to customersMonitor...

  • Customer Service Representative

    1 month ago

    Detroit, Michigan, United States Ace-Tex Enterprises, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative is responsible for providing exceptional customer service to our clients and ensuring accurate and timely order processing. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.Key...

  • Customer Service Representative

    1 month ago

    Detroit, Michigan, United States ABC Professional Enterprise LLC Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Marina team, you will provide exceptional service to dock residents and guests, ensuring a positive experience for all.Key ResponsibilitiesProvide exceptional customer service to dock residents and...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States PNC Full time

    Job Description:As a Customer Service Representative at PNC, you will be responsible for providing exceptional customer service and accurately performing high-volume customer banking transactions. You will also educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills.Key...

  • Customer Service Representative

    1 month ago

    Detroit, Michigan, United States Quick Hire Staffing Full time

    Job OverviewWe are seeking a part-time customer service representative with strong administrative skills and proficiency in Microsoft Office to support our clients.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and in-person communicationManage and maintain client files and recordsCreate and manage spreadsheets and...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Story Lane Box Full time

    Job Title: Front Office RepresentativeJob Summary:We are seeking a friendly and organized Front Office Representative to be the face of Story Lane Box at our Detroit location. In this role, you will handle front office duties, greet clients, answer inquiries, and manage various administrative tasks.Key Responsibilities:Greet and welcome clients and visitors...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Bell Bank Full time

    Job Summary:This position represents Bell Bank to customers in a courteous and professional manner, providing prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures.This role works flexible schedules at varying locations to cover unusual or unexpected staffing needs.Key...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States R1 Full time

    Patient Registration RepresentativeAs a Patient Registration Representative at R1, you will play a vital role in ensuring a smooth and efficient registration process for our patients. This is a fast-paced environment where you will work on computers and answer phones to intake information in a busy hospital setting. You will work across multiple screens...

  • Emergency Room Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Endevis Full time

    We are seeking a skilled Emergency Room Customer Service professional to join our team at Endevis. This 13-week travel assignment is available immediately in Detroit, MI.As an Emergency Room Customer Service representative, you will be responsible for providing exceptional patient care and support to our clients. We are looking for candidates with at least 1...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States PNC Financial Services Group Full time

    Job DescriptionAt PNC Financial Services Group, we are committed to delivering exceptional customer experiences. As a Teller within our Retail Branch organization, you will play a vital role in providing personalized service, processing customer transactions, and promoting banking products. This position will be based in a dynamic retail banking environment,...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Hertz Full time

    About the Role:The Customer Service Associate will be responsible for providing exceptional customer service to our clients. This includes answering inquiries, resolving disputes, and adjusting rentals as needed.Key Responsibilities:Provide excellent customer service to clientsAnswer inquiries and resolve disputesAdjust rentals as neededWork effectively in a...

  • Data Entry Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Promotion Pia Full time

    Job DescriptionAt Promotion Pia, we are seeking a highly organized and detail-oriented Data Entry Customer Service Representative to join our team. The ideal candidate will have strong communication skills, both verbal and written, and be proficient in Microsoft Office (Word, Excel) and basic knowledge of CRM software.Key ResponsibilitiesData Entry:...

  • Customer Service Representative

    1 month ago

    Detroit, Michigan, United States Zips Car Wash Full time

    Job OverviewAt Zips Car Wash, we're looking for a Customer Service Associate to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service, promoting our Unlimited Wash Club, and ensuring a thorough and enjoyable wash experience for all guests.ResponsibilitiesWelcome and engage with customers in a friendly...

  • Customer Service Representative

    1 month ago

    Detroit, Michigan, United States Zips Car Wash Full time

    Job OverviewAt Zips Car Wash, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This part-time role offers a unique opportunity to make a positive impact on our customers' experiences while earning rewards for outstanding performance.Key ResponsibilitiesWelcome and engage with customers in a...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States T & Associates Full time

    Job DescriptionWe're seeking a highly motivated Customer Service Representative to provide exceptional customer experiences from the comfort of their own home. If you're passionate about interacting with people and eager to grow in a positive, fast-paced environment, we'd love to hear from you.This opportunity is ideal for residents of Alabama, Michigan,...

  • Customer Service Representative

    4 weeks ago

    Detroit, Michigan, United States Private Duty Staffing Full time

    Job Title: GPS AdvisorJob Summary:We are seeking a highly skilled and compassionate GPS Advisor to join our team at Private Duty Staffing. As a GPS Advisor, you will play a vital role in providing streamlined assistance to patients and caregivers, ensuring seamless transitions and optimal care outcomes.Key Responsibilities:Manage the registration process of...