Student Support Specialist

3 weeks ago


Green Bay, Wisconsin, United States InsideHigherEd Full time

We're looking for an individual who will provide clear communication and support to students, while ensuring they have a high-quality experience. This role requires the ability to work in a fast-paced environment, provide excellent customer service, and work effectively with people from diverse backgrounds.

About InsideHigherEd

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations.

Job Description

This Student Support Specialist position is responsible for providing clear communication and support to students, while ensuring they have a high-quality experience. The ideal candidate will possess the following qualifications:

  • An Associate's degree and two years of related experience, or an equivalent combination of education and work experience.
  • Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.
  • Proficiency in Microsoft Office Suite, OneNote, Instant Messaging, electronic calendar system, and data management system (PeopleSoft preferred).

The salary for this position is estimated to be around $45,000-$60,000 per year, depending on location and experience.

Key Responsibilities
  • Serving as the first point of contact to greet internal and external customers in an appropriate manner using various modalities.
  • Creating student accounts and updating student information in applicable information systems.
  • Assisting students in accessing and navigating their self-service portal, applying to a program, understanding admission program requirements, scheduling appointments, enrolling for courses, etc.
  • Assisting students in understanding the financial aid process and completing required documentation as well as analyzing accounts to determine charges for services, collect payment, arrange for billing, etc.
  • Utilizing resources and internal systems to resolve customer inquiries.
  • Using coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of action plan or referrals to other departments as deemed necessary.
  • Providing additional support to Enrollment Services department deemed necessary for student success.
What We Offer

We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. If you are a team player who is passionate about serving students and contributing to a diverse and inclusive community, we encourage you to apply.



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