VIP Concierge

3 weeks ago

Miami Beach, United States Luxury Rentals Full time
Job DescriptionJob DescriptionSalary: 41,000 + commission

Job Overview

Luxury Rentals Miami Beach is a leading luxury vacation rental company in Miami. We match impeccable service with a diverse portfolio of luxury properties for our guests to choose from. With over 15 years of experience, we are passionate about all things travel and hospitality.

 

The ideal candidate will have experience in hospitality or customer experience and thrive on being responsible for delivering service excellence. Guest Relations must have strong communication skills, a solid work ethic, and the ability to provide intuitive service to pay close attention to the needs of our guests. They will be required to perform and fulfill both Front Desk and Concierge-related duties. The Guest Relations team is responsible for making sure that our guest's expectations are exceeded, and for providing the highest level of service at all times.

 

Responsibilities and Duties

  • Share the common concept – people who believe in treating others as we would have them treat us.
  • Embody and deliver the Luxury Rentals Miami Beach guest service standards. Consistently meeting these standards. Guest Relations will provide an exceptional guest experience to every guest, every time.
  • Follow and provide the LRMB Guest Service etiquette standards by using luxurious language, anticipating guest needs whenever possible, handling all guest requests, and providing extreme care and sincerity when handling guest complaints and recovery.
  • Provide positive guest experiences, driven by service quality and consistency.
  • Maintain a precise profile on each guest so all information can be stored and accessible for all guests.
  • Amenities are another large part of the Guest Relations responsibilities. The Guest Relations team will communicate all arrivals and needed amenities, including the amenity cards for each guest.
  • Assist all guests with their arrival to ensure a flawless and streamlined greeting to LRMB, by offering a range of concierge services and making their experience memorable.
  • In charge of leading a well-organized pre-arrival experience by following the LRMB guest journey protocol, with a primary focus on anticipating guest needs to ensure a flawless and streamlined greeting to the company.
  • All steps of the Guest Journey – Arrival experience, are executed in the timeframe for which they were made.
  • Work with all LRMB preferred vendors for any concierge services that come up with guests’ requests.
  • Ensure each unit is ready and verified for guest check-in prior to guest arrival and room orientation, per guest journey – arrival experience protocol.
  • Ensure the requests from the guests during their stay are always addressed promptly.
  • Responsible to collect all pertinent information required to action any guest requests, being well prepared, and to fulfill the requests to the best of your ability and ensure a flawless in-house experience.
  • Execute a well-organized departure experience with a primary focus on anticipating guest needs and following the LRMB departure experience protocol.
  • All steps of the Guest Journey – Departure Experience are executed in the timeframe for which they were made.
  • Recognize all kids who stay at LRMB by creating a kid-friendly atmosphere and following the LRMB pre-arrival protocol, ensuring all kid amenity items are available for kids’ arrival.
  • Recognize all pets who stay at LRMB by creating a pet-friendly atmosphere and following the LRMB pre-arrival protocol, ensuring all pet amenity items are available for pet arrival.
  • Participate in LRMB pre-shift meetings to be updated daily on the current status of all LRMB guests and Guest Relations arrivals and departures agendas.
  • Continuously strive to improve skills and increase knowledge.
  • And any other duties needed to help fulfill our Mission and abide by our Organization’s Values.

 

 

 

Skills & Qualifications

 

  • Excellent interpersonal and communication skills, both in-person and by telephone.
  • Must be fluent in English, both written and verbal.
  • Ability to learn multiple computer software and accurately input information into the systems.
  • Ability to work cohesively with colleagues both within and outside of the department.
  • Ability to prioritize, organize and follow up efficiently.
  • Previous hotel, Front Office, or Concierge experience is strongly preferred.
  • Must be able to work flexible shifts as needed - days, evenings, weekends, and holidays.
  • Extensive knowledge of local hot spots, restaurants, and attractions is preferred.
  • Observant and detail-oriented, able to coordinate and multi-task job duties in a busy environment.
  • Must possess a professional demeanor and presentation and be personable and enthusiastic.
  • Strong organizational skills, with the ability to work independently.
  • Ability to function under pressure, set priorities, and adapt to changing conditions.
  • Requires attention to detail and accuracy.
  • Must have access to reliable transportation.

 

 

Ideal Candidate Possess

  • Previous 1-2 years’ experience as a Hotel Concierge or Guest Relations management
  • A high degree of analytical abilities
  • Exceptional Computer skills

  • Vip Client Concierge

    2 months ago

    Myrtle Beach, United States Blake Sloan Real Estate Full time

    Job DescriptionJob DescriptionVIP Client Concierge / Inside Sales RepresentativeBlake Sloan Real Estate is experiencing unprecedented growth and is now offering a rare chance for a talented and driven sales professional.Here's your opportunity to join a thriving team. Advance your career and hone your sales skills with us! Are you the one? You excel at...

  • Head Concierge

    2 months ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Compensation Type:HourlyHighgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Luxury Hotel Concierge Lead

    7 hours ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Job Title: Luxury Hotel Concierge LeadJob Summary:The Luxury Hotel Concierge Lead is responsible for overseeing the seamless operation of the concierge department, ensuring a warm and welcoming environment for all residents and visitors. This role requires exceptional customer service skills and the ability to facilitate various owner and guest requests,...

  • Concierge - Full Time

    3 days ago

    Miami, United States Trump Miami Resort Management LLC Full time

    Job DescriptionJob DescriptionPrinciple Responsibilities/Position Purpose:To act as an ambassador of the resort by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. EXAMPLE OF DUTIES:ESSENTIAL FUNCTIONSGreets guests immediately with a friendly and...

  • Hotel Front Desk Agent

    2 months ago

    Miami Beach, United States Think Hospitality Full time

    Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: Completes the...

  • Esme Hotel Front Desk Agent

    3 months ago

    Miami Beach, United States Think Hospitality Full time

    Job DescriptionJob DescriptionOverall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.Essential...

  • Hotel Front Desk Agent

    2 months ago

    Miami Beach, United States Think Hospitality Full time

    Job DescriptionJob DescriptionOverall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.Essential...

  • Hotel Front Desk Agent

    3 months ago

    Miami Beach, United States Plymouth Hotel LLC Full time

    Job DescriptionJob DescriptionResponsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.Essential Duties:Completes the...

  • Guest Services Representative at Esme Hotel

    7 days ago

    Miami Beach, Florida, United States Think Hospitality Full time

    Position OverviewKey Responsibilities:The Front Desk Agent plays a crucial role in ensuring a seamless experience for guests at Esme Hotel. This position involves managing guest registrations, departures, reservations, and financial transactions while maintaining the highest standards of service.Core Duties:Facilitates the check-in process by accurately...

  • Sales Manager

    2 weeks ago

    Miami Beach, United States Jet Luxe Full time

    Job Description If you are an experienced charter sales person, dynamic and driven by sales who is effective at communicating, has an ease for negotiating and building relationships and is deeply passionate for aviation ... join our team! About the Company Jet Luxe is a luxury travel brand responsible for revolutionizing executive jet travel, launched in...

  • Guest Services Representative

    7 days ago

    Miami Beach, Florida, United States Think Hospitality Full time

    Position OverviewKey Responsibilities:The Front Desk Agent plays a crucial role in ensuring a seamless experience for guests from check-in to check-out. This position involves managing guest registrations, handling departures, processing reservations, and preparing financial reports related to front office operations. The agent must collaborate effectively...

  • Front Office Reception Specialist

    7 days ago

    Miami Beach, Florida, United States Think Hospitality Full time

    Position OverviewCore Responsibilities:The Front Desk Agent is accountable for managing guest check-ins and check-outs, handling reservations, processing cashier reports, and generating front office documentation. This role requires close collaboration with various departments to ensure seamless operations and the delivery of exceptional service standards to...

  • Family Practice

    4 weeks ago

    Palm Beach, United States DOCTORS CHOICE PLACEMENT SERVICES, INC. Full time

    Family Medicine/Concierge Practice - West Palm Beach, FL VIP Concierge for Firefighters Seeking BC/BE Family Medicine Physician Client is a Private concierge medical practice. They provide primary and urgent care for firefighters, retirees and their families. They are a full service facility with x-ray, CT, ultrasound, lab and pharmacy on site. They...

  • Guest Services Representative

    4 days ago

    Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full time

    Job Summary:We are seeking a highly skilled and courteous Front Desk Ambassador to join our team at Fontainebleau Florida Hotel, LLC. As a Front Desk Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Serve as the...

  • EUC H&F Support ENgineer

    2 weeks ago

    Mastic Beach, United States MyCareersFuture Full time

    Roles & Responsibilities Skill :- EUC H&F (This is 100% Onsite requirement; engineer should work from client office.) Location Singapore Job Description :- Install, troubleshoot, and repair desktop/laptop issues (both hardware/software) Good customer handling skill and prior experience in Concierge (VIP Users) support Install Standard SOE Image on...

  • Family Practice

    1 month ago

    Palm Beach, FL, United States DOCTORS CHOICE PLACEMENT SERVICES, INC. Full time

    Family Medicine/Concierge Practice - West Palm Beach, FL VIP Concierge for Firefighters Seeking BC/BE Family Medicine PhysicianClient is a Private concierge medical practice. They provide primary and urgent care for firefighters, retirees and their families. They are a full service facility with x-ray, CT, ultrasound, lab and pharmacy on site. They currently...

  • Host

    2 months ago

    Miami Beach, United States Riviera Dining Group LLC Full time

    Job DescriptionJob Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's...

  • Customer Experience Specialist

    5 days ago

    Miami, United States Air Canada Full time

    Location: Miami, FL, United States (Onsite) Starting Salary: $17.64/hour Branch: Airports Canada & CX Strategy Category: Unionized (IBT) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and...

  • PT Front of the House Supervisor

    3 months ago

    Miami, United States AccorHotel Full time

    Job DescriptionJob DescriptionJob DescriptionPurpose:          To oversee all areas of operation relating to the guest experience for Front Desk, PBX and Bell/Door including delivery of Concierge services. Work with the Valet Parking vendor’s management and staff to ensure quality Valet Parking and bell operations. To oversee all systems and...

  • Guest Services Representative

    7 days ago

    Miami, Florida, United States Plymouth Hotel LLC Full time

    Job OverviewThe Guest Services Representative is responsible for managing the check-in and check-out processes for guests, handling telephone inquiries, managing reservations, and preparing financial reports related to front office operations. This role requires effective collaboration with various departments to ensure exceptional service delivery to all...