Retail Customer Experience Supervisor Full-Time
4 weeks ago
We are seeking a highly motivated and experienced Retail Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service.
Key Responsibilities:
- Lead by example, engaging and interacting with all customers to maintain a positive internal and external customer experience
- Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws, policies, and procedures
- Train and coach Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates
- Provide and accept recognition and constructive feedback, partnering with Management on Associate training needs to increase effectiveness
Requirements:
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking, with strong communication and organizational skills and attention to detail
- Able to respond appropriately to changes in direction or unexpected situations, working effectively with peers and supervisors
- Able to train others, with 1 year retail and 6 months of leadership experience
Benefits:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Starting Pay Range: $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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