Afternoon Customer Support Specialist
2 weeks ago
The Customer Service Desk serves as the initial point of interaction for incoming customers. This role is crucial in maintaining high levels of customer satisfaction by addressing inquiries and resolving issues.
About Us:
Honeoye Falls Marketplace and Mendon Meadows have proudly operated as a family-owned business for over three decades. Our guiding principle is encapsulated in our motto: we CARE (Community, Accountability, Respect, Engagement). Our ongoing success is attributed to our commitment to our core values and the exceptional individuals we hire, who possess the skills and potential to thrive.
Key Responsibilities:
- Welcome customers as they enter the store and manage all incoming calls.
- Address customer inquiries, feedback, and complaints, involving management when necessary.
- Process and update requests for our loyalty program, the Perx Card.
- Handle New York State Lottery transactions while complying with all relevant regulations.
- Accurately process cash transactions and various forms of payment, including EBT, WIC, coupons, and store discounts.
Qualifications:
- Availability for part-time hours, including at least two afternoons/evenings during the week and one weekend day.
- A minimum of two years of experience in a friendly and customer-focused role; cashiering experience is essential, with previous lead/key holder experience preferred.
- Experience in grocery or retail environments is advantageous.
- Excellent communication skills with the ability to manage stressful situations effectively.
- A highly motivated individual who is a team player but can also work independently.
- Strong multitasking abilities and a focus on efficiency.
- Physical capability to stand, walk, lift, and bend for extended periods.
Benefits:
- Medical and Dental Coverage (for full-time employees)
- 401(K) retirement plan options
- Paid Time Off (for full-time employees)
- Sick Pay (for part-time employees)
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