Front Desk Associate
7 days ago
About the Front Desk Associate Role:
You will be responsible for delivering a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience.
The Front Desk Associate will greet members/guests as they enter and exit the club, assist with questions or concerns, and promote our Judgement Free Zone by connecting with members on the club floor. You will also resolve member concerns, answer phones, and perform membership-related functions such as sign-ups, cancellations, and collecting unpaid balances.
Additional responsibilities include performing prospective member calls and tours, assessing their membership needs, and executing retail transactions with accuracy. You will also be responsible for ensuring the cleanliness and sanitization of all exercise equipment and facilities, as well as performing a comprehensive walk of the club areas to identify and address any safety or cleanliness concerns.
Requirements:
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
Compensation & Benefits:
- The hourly pay range for this position is $15.00 to $16.00. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person's protected class.
- Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental, and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick, and holiday pay.
About Your Qualifications:
As a Front Desk Associate, you will be a key member of our team, providing exceptional customer service and ensuring a positive experience for our members and guests. If you are a team player with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Physical Demands of the Front Desk Associate:
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
About Planet Fitness:
Planet Fitness is a fitness center with a Judgement Free Zone, where members can feel comfortable and confident in their fitness journey. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.
As a member of our team, you will be part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. If you are a team player with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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