Clinic Operations Manager

2 weeks ago

Hudson, New Hampshire, United States American Family Care Full time
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Position Overview

The role involves overseeing the daily operations of an urgent care facility. This includes managing all non-physician personnel and ensuring high standards of patient care. Responsibilities also encompass maintaining the clinic's physical environment and inventory, as well as ensuring accurate billing practices. This position collaborates closely with a franchised healthcare establishment, and specific duties may vary across different franchises.

Key Responsibilities
  • Recruit, onboard, and train staff for various roles, including front office medical receptionists, medical assistants, and radiology technicians.
  • Supervise and assess the performance of non-provider personnel.
  • Collaborate with the Medical Director to guarantee that medical services are delivered per physician directives and that quality care is consistently provided.
  • Ensure adherence to company policies and compliance with state and federal regulations.
  • Facilitate staff meetings, daily briefings, and training programs.
  • Address patient and staff concerns while actively monitoring patient satisfaction through various feedback mechanisms.
  • Oversee front office procedures and ensure the accuracy of financial transactions.
  • Maintain the cleanliness and upkeep of the facility, ensuring adequate supplies of medical and cleaning materials.
  • Track key performance indicators and implement strategies for continuous improvement.
Qualifications
  • A bachelor's degree is preferred.
  • At least two years of supervisory experience in a medical office setting is preferred.
  • Strong written, verbal, and consultative communication skills.
  • Ability to provide exceptional customer service and ensure patient satisfaction.
  • Familiarity with compliance and regulatory standards.
Company Overview

American Family Care (AFC) stands as one of the leading providers of primary and urgent care services in the United States, operating seven days a week on a walk-in basis. Our modern facilities are dedicated to the episodic treatment of acute illnesses and injuries, as well as occupational medicine and workers' compensation. Each center is equipped with an onsite laboratory and in-house x-ray capabilities.

AFC is the parent organization of AFC Franchising, LLC (AFCF).

Flexible work-from-home options are available.

Compensation: $65,000 - $80,000 annually.

Commitment to Excellence

American Family Care has revolutionized the concept of accessible, patient-focused healthcare. With over 250 clinics and 800 in-network physicians serving more than 6 million patients annually, AFC is recognized as the foremost provider of urgent care, accessible primary care, and occupational medicine in the nation. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC is dedicated to delivering the highest quality healthcare in a compassionate environment while respecting the rights of all patients in a cost-effective manner, at times and locations that are convenient for them.

If you seek an opportunity to make a meaningful impact in the lives of others, we invite you to explore the rewarding experiences that a career in healthcare can offer.

Equal Opportunity Employer

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