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Retail Business Leader

2 months ago

Littleton, Colorado, United States Abercrombie and Fitch Co. Full time
About the Role

Abercrombie & Fitch Co. is seeking a highly motivated and experienced Retail Business Leader to join our team as a Key Holder. As a Key Holder, you will be responsible for driving business results through leadership and ensuring a differentiated customer experience.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to ensure they have the skills and knowledge needed to succeed in their roles.
  • Customer Experience: Foster a customer-centric environment that promotes exceptional service and ensures a positive shopping experience.
  • Communication: Effectively communicate with associates, management, and customers to ensure seamless operations and resolve any issues that may arise.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and ensure the sales floor is well-organized and easy to navigate.
  • Asset Protection and Policies: Ensure compliance with company policies and procedures, and take proactive measures to prevent theft and protect company assets.
Requirements
  • At Least One Year of Customer Service Experience: Proven track record of providing exceptional customer service in a retail environment.
  • Work Ethic: Demonstrated ability to work independently and as part of a team to achieve business objectives.
  • Assertiveness: Confident and assertive communication style that inspires trust and respect from associates and customers.
  • Applied Learning: Ability to apply learning and development opportunities to improve store results and drive business growth.
  • Attention to Detail: Meticulous attention to detail and ability to maintain accurate records and reports.
  • Analytical Skills: Strong analytical skills to analyze sales data and make informed business decisions.
  • Adaptability/Flexibility: Ability to adapt to changing business needs and priorities.
  • Multi-Tasking: Proven ability to prioritize tasks and manage multiple responsibilities simultaneously.
  • Stress Tolerance: High level of stress tolerance and ability to remain calm under pressure.
What We Offer
  • Competitive Incentive Bonus Program: Opportunities to earn bonuses based on individual and team performance.
  • Paid Time Off: Generous paid time off policy to ensure work-life balance.
  • Paid Volunteer Day: One paid volunteer day per year to give back to the community.
  • Merchandise Discount: Discount on company merchandise.
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • Life and Disability Insurance: Life and disability insurance coverage.
  • Associate Assistance Program: Confidential counseling services and support.
  • Paid Parental and Adoption Leave: Paid leave for new parents and adoptive parents.
  • 401(K) Savings Plan: Company match on 401(k) contributions.
  • Training and Development: Opportunities for career advancement and professional growth.