Veterinary Client Service Representative

3 weeks ago


East Millinocket, Maine, United States Ethos Veterinary Health Full time

About Us: Ethos Veterinary Health is a premier provider of veterinary specialty services, including emergency and critical care, cardiology, and internal medicine. Our hospital serves thousands of pet owners each year, and we pride ourselves in creating a positive client experience during challenging times. The Client Services Team is responsible for ensuring our customer service is unsurpassed, exceeding expectations from the first call to the end of our services.

Key Responsibilities:

  • Hospitality and Customer Care: Provide exceptional service to clients, ensuring their needs are met and exceeded.
  • Telephone Communication: Facilitate emergent patient needs, field general questions, and follow up on communications post-visit.
  • Client Communications: Fax and email information to clients and veterinary personnel, including primary care veterinarians and veterinary referral centers.
  • Computer Knowledge and Scheduling Management: Utilize practice management software, including Ezyvet and SmartFlow, to manage scheduling and client records.
  • Record Keeping and Filing: Maintain accurate and up-to-date records, ensuring compliance with regulatory requirements.
  • Charge Staff and Medical Billing: Process and manage medical billing, ensuring timely and accurate payment.

Qualifications:

  • Knowledge and Experience: Possess knowledge of general office practices and client communication experience, with the ability to perform clerical work accurately and efficiently.
  • Multi-Tasking and Communication Skills: Ability to multitask, answer a multi-phone line system, and check patients in and out in a busy work environment.
  • Education and Certifications: High school diploma or equivalent, with a strong work ethic and willingness to learn.

Benefits:

  • Competitive Compensation: $16 - $20/hour, based on experience and skill set.
  • Benefits Package: Full health care package, CE compensation, 401(k) retirement options, significant personal pet discounts, uniform allowance, and exciting career path/developmental training.

Work Schedule:

  • Flexible Schedule: Must be available to work nights, weekends, and holidays, with a variety of shifts offered, including mid-day, evenings, and weekends.


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