Community Outreach Liaison

1 month ago


Portland, Oregon, United States Urban League of Portland Full time
Job Summary

The Community Affairs Representative will serve as a central point of contact for public inquiries related to bus stops and transit infrastructure projects. This role requires effective communication, problem-solving, and leadership skills to facilitate the placement of transit infrastructure and minimize construction impacts.

This position involves regular on-site work, ensuring a strong understanding of customer experiences and TriMet's services. The ideal candidate will have a strong commitment to safety and regulatory compliance, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Receive and respond to bus stop inquiries, complaints, and suggestions in a timely and professional manner.
  • Research and resolve bus stop issues in coordination with planning and maintenance staff.
  • Notify riders and neighbors about bus stop changes or capital improvements through various channels.
  • Coordinate Adopt-A-Stop volunteers and provide outreach support for other transit construction projects.
  • Maintain records of contacts and issues.
Requirements
  • A minimum of a High School Diploma/G.E.D.
  • A Bachelor's Degree in public administration, communications, planning, or a related field is preferred.
  • A minimum of four (4) years of experience, with two (2) years in transit and/or planning, design, and construction of public infrastructure projects.


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