Restaurant Operations Manager
2 weeks ago
At Checkers & Rally's, we strive to make a positive impact on our guests' lives by delivering exceptional service and quality food. As an Assistant Manager, you will play a crucial role in supporting the General Manager in achieving sales and profit goals, executing procedures, and providing outstanding guest and team service.
Key Responsibilities- Building Sales and Profits: Promote guest satisfaction and manage restaurant operations to drive sales and profits.
- Escalating Concerns: Address any concerns or recommendations with the restaurant, employees, or guests with the General Manager.
- Team Development: Assist with interviewing and hiring the right team members to ensure a high-performing team.
- Policy Enforcement: Ensure policy and procedures are followed on shifts to maintain a safe and clean environment.
- Training and Development: Train team members on operations, company policies, and procedures to enhance their skills and knowledge.
- Guest Feedback: Identify and respond to complaints and policy and procedure violations to ensure guest satisfaction.
- Performance Coaching: Provide regular feedback and coaching to team members on their performance to drive improvement.
- Education: High School Diploma or General Education Degree (GED) - Preferred
- Certifications: Food Safety Certified
- Experience: 1-2 years of restaurant management experience, preferably in Quick Service Restaurants (QSR)
- Skills: Basic math skills, Microsoft Office, and general systems experience
- Personal Qualities: Strong interpersonal and verbal and written communications skills, ability to work flexible schedule and extended hours, and high energy to keep up with our fast-paced environment
- Operations Excellence: Our team expects and delivers nothing but the best
- Training & Development: We bring out the best by ensuring everyone gets well-trained
- Personal & Career Growth: You can do more, get more, and be more at Checkers & Rally's
- Benefits & Rewards: We offer comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses
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